Razer Viper v2 Pro Wirekess not working

Hi SraM94,

I’m here to help. I understand that your Razer Viper V2 Pro was detectetd as Razer BlackWidow V3 Mini HyperSpeed after the firmware update. Here are some steps you can try to resolve these problems:

1. Restart the Mouse and PC. Sometimes, a simple restart can fix connectivity issues. Disconnect the mouse, turn it off, wait a few seconds, and then reconnect it.
2. Make sure the wireless dongle is securely plugged into your computer. If you have access to another USB port, try moving the dongle there.
3. Perform clean re-installation of Razer Synapse here.
4. If possible, connect the mouse using the USB cable to see if it’s recognized correctly. This can help determine if the issue is specifically related to wireless functionality.
5. Check Device Manager: Open Device Manager (you can search for it in the start menu) and see if the mouse is listed under "Mice and other pointing devices." If it's showing up as a keyboard, try right-clicking and selecting "Uninstall device," then disconnect and reconnect the mouse.
6. Download the Razer USB HyperSpeed Dongle Utility in this article and follow the instruxtion to re-pair mouse with wireless USB dongle.

Hopefully, one of these suggestions will help get your mouse working again. Feel free to PM me your device serial number if your need furtehr help. Have a good one!

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