razer wireless dongle my corsair wireless headset's wireless dongle disconnects | Razer Insider
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razer wireless dongle my corsair wireless headset's wireless dongle disconnects

  • December 22, 2023
  • 5 replies
  • 239 views

Myzex2

razer wireless dongle disconnects my corsair wireless headset from the wireless dongle

Best answer by Myzex2

I solved the problem, I accidentally plugged the mouse's receiver into the USB 2.0 gen port, it was fixed when I plugged it into the USB 3.2 gen port. I think USB 2.0 could not get enough power and this caused the frequencies to mix. 

5 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • December 22, 2023

Probably their signal is interfering - try to separate both dongles as far as possible from each other and check if the issue persist.


Myzex2
  • Author
  • Insider Mini
  • December 22, 2023

Probably their signal is interfering - try to separate both dongles as far as possible from each other and check if the issue persist.

I tried this solution but it didn't work. A new idea came to my mind just now. I will plug my Razer receiver into the USB 2.0 connection and the headset receiver into the 3.0 USB connection. I'll try it and write if it works.


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • December 22, 2023

Probably their signal is interfering - try to separate both dongles as far as possible from each other and check if the issue persist.

I tried this solution but it didn't work. A new idea came to my mind just now. I will plug my Razer receiver into the USB 2.0 connection and the headset receiver into the 3.0 USB connection. I'll try it and write if it works.

That might help too.

Overall there’s a great article about USB 3.0 interference on wireless 2.4GHz devices: https://www.usb.org/sites/default/files/327216.pdf

TL;DR: Some USB 3.0 devices/cables can also create some interference with wireless gear.


Myzex2
  • Author
  • Insider Mini
  • December 22, 2023

Probably their signal is interfering - try to separate both dongles as far as possible from each other and check if the issue persist.

I tried this solution but it didn't work. A new idea came to my mind just now. I will plug my Razer receiver into the USB 2.0 connection and the headset receiver into the 3.0 USB connection. I'll try it and write if it works.

That might help too.

Overall there’s a great article about USB 3.0 interference on wireless 2.4GHz devices: https://www.usb.org/sites/default/files/327216.pdf

TL;DR: Some USB 3.0 devices/cables can also create some interference with wireless gear.

I read this article and it did not solve my problem, thank you for your suggestions


Myzex2
  • Author
  • Insider Mini
  • Answer
  • December 22, 2023

I solved the problem, I accidentally plugged the mouse's receiver into the USB 2.0 gen port, it was fixed when I plugged it into the USB 3.2 gen port. I think USB 2.0 could not get enough power and this caused the frequencies to mix.