DJ_DEEP
I'm using Synapse 3 and Philips Hue. I have 6 light connected (1 strip + 5 led bars) and 2 of the led bars won't work anymore. I need to reselect the colour in synapse before they will light up. And after about 10 minutes they will shut down again. Is there any solution for this bug??

Hi there! Thanks for posting your Razer Synapse-related concern here. Our Support Team and devs have been notified. Please help me submit a report to our Support Team by sending me the following:



a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)

b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver)

c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

d. Synapse 3.0 logs.



Name:

Email:

Phone or mobile number:

Country:



Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.

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