RazerCare Replacement Mouse | Razer Insider
Skip to main content

RazerCare Replacement Mouse

  • 28 August 2021
  • 1 reply
  • 3 views
Hello,



I am wondering if sombody here on this support forum can help with an issue I am having to get a replacement mouse for my Razer Viper Ultimate (Mercury) that was covered under RazerCare that I purchased at the time I bought the mouse. Centricity, which is the under-writer for the coverage, authorized the replacement back on June 7, 2021 and sent it over to Razer. It has now been almost 3 months and I still have not received the replacement mouse. I have a ticket open with Razer and it is always the same thing... They are looking into it and will get back to me, everytime I ask for an update.



I am just trying a different channel to see if I can get results....



Thank You
This topic has been closed for comments

1 Reply

Razer.Speedcr0ss
Userlevel 7
Jedhare
Hello,

I am wondering if sombody here on this support forum can help with an issue I am having to get a replacement mouse for my Razer Viper Ultimate (Mercury) that was covered under RazerCare that I purchased at the time I bought the mouse. Centricity, which is the under-writer for the coverage, authorized the replacement back on June 7, 2021 and sent it over to Razer. It has now been almost 3 months and I still have not received the replacement mouse. I have a ticket open with Razer and it is always the same thing... They are looking into it and will get back to me, everytime I ask for an update.

I am just trying a different channel to see if I can get results....

Thank You


Allow me to reach out to our Support Team by sending me your email address or case number via PM. I'll be locking this thread to curb our conversation privately.
CookiesCookie settings