Razor Blade 14 - suspected Dead Motherboard - Support Required | Razer Insider
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I have a Razer Blade 14 (mid-2022,) (P8 NT/14 165Hz QHD Matte, 2560 x 1440/ AMD Ryzen 9 6900HX /RTX 3070 Ti 8GB VRAM/16GB DDR5 RAM/1TB PCIe Gen4 SSD/ Vapor Chamber Cooling/Per Key RGB Chroma Keyboard/ 1.78kg/ Win11 Home) | B09TTDRD39 which approximately 3 months after its 12 month warranty expired it stopped working.   Screen froze, wouldnt respond to any mouse or keyboard commands. It wont switch on, i can see a light so it is getting power but no fans are on, no sound, nothing presents on screen.  Ive gone through the various support articles but to no avail and i can only assume (based on numerous others posts) that the motherboard is faulty! 

 

I would like to speak with someone from Razor about this but this website is clearly designed to limit such communications.  Despite no longer being under warranty (12 months) I believe that I am still entitled to a free repair or replacement of my device under Australian Consumer Law (ACL) as I reside in Perth, Australia, I have used the device under normal conditions, and I should be able to reasonably expect that the motherboard will not break after 15 months (it should last some 24 months at an absolute bear minimum!), particularly for a model as high end as this and with the associated price tag. I have contacted a few local Laptop repairs companies who have all indicated that getting a replacement part is going to be hard to come by and likely expensive if they can indeed source, but they too concur that this should not happen and that i have rights under ACL.   There is also the question of Razor knowing that this machine has faulty motherboards given the vast majority of induvial with a similar experience.

I would appreciate either someone with knowledge or experience of the process of ACL claims from Razer to provide me with advice, or for a Support agent with knowledge of handling ACL claims to contact me with the next steps I will need to follow, as Razer does not appear to have any specific information regarding Australian customers and their ACL rights on their warranty policy page.

Hi there,

So freakishly coincidentally I also bought a Razer Blade 14 (P8 NT/14 165Hz QHD Matte, 2560 x 1440/ AMD Ryzen 9 6900HX /RTX 3070 Ti 8GB VRAM/16GB DDR5 RAM/1TB PCIe Gen4 SSD/ Vapor Chamber Cooling/Per
Key RGB Chroma Keyboard/ 1.78kg/ Win11 Home) | B09TTDRD39 on 13.07.2022 and it died on 01.06.2024. The laptop worked in the morning and then went to sleep and didn’t turn on again…

For me (I live in Sydney), I raised a support ticket with Razer through here https://mysupport.razer.com/app/warranty-support 

After sending some photos and videos of the issue (plus the invoice I got from Amazon) and then sending the laptop off (they provided a laptop) I’m pleased to say that as of today 21.06.2024  my laptop came back and it works. Apparently the motherboard had indeed died…

Note that I’m not a spokesperson for Razer, and indeed I agree wholeheartedly that given the price we paid for the laptop it really should be a whole lot more reliable than what seems to be happening…but hopefully my experience my help you a bit? (also sorry to hear your computer died as well…I just went through it too...)

I really appreciate your message, i will follow the steps you have mentioned above and hopefully get a resolution, 

 

Again thanks a lot for taking the time to reply to me and share your experience.


Thanks

Hi, same problem here, mine is only a few months pass one year. I live in Singapore, sent my laptop to Razer HQ to get it checked, with all the labour fee, cost of the mother board it cost almost as much as a new laptop to get it repaired. Just curious if you guys manage to get the claim. 
 

Super disappointed in the quality control to be honest. 

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