I recently purchased a Razor Blade 15 RTX 2080 (*removed for security purposes). Now I have the problem that from time to time the screen gets black. Then I have to press the power button a few times so that I can log in again. Then I'm logged back into the system and can continue working from where the screen failed.
Do you have a suggestion for a solution to this problem?
Razor Blade 15 Periodical Black Screen
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You can set it to the integrated graphics to save on overall battery usage when watching YouTube vids. If it's also working for you, then again, it points to Nvidia's Optimus (auto-switching technology) most likely being the culprit unless someone else chimes in, who is still having the issue after manually selecting their GPU preference.
As I'm scrolling through these posts, I'm looking for any quick fixes. Just tried setting my laptop to NEVER sleep or turn the screen off while plugged in. Let's see if that helps.
So 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag!
Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is exactly the kind of message I've been requesting as well, just to let people know what's happening from Razer's side(even if nothing new has happened yet) - please keep them coming. Also, please pass this information on the the escalation team members working on this case. It seems it's somewhat related to refresh rate. Again, ever since I changed settings to show 60 instead of 240hz(using Razer Synapse to change this setting), the issue stopped happening, while before when on 240, it used to happen anywhere between 10 - 40 times in a day...
Can more people please try this approach and let us know whether it changes the situation on your side?
NB: I have not tried the steps @SJerc suggests above, yet.
You're welcome! Feel free to send me a PM or post your feedback here.
You should try it to see if it'll work in place of suffering with 60 Hz. lol
To be clear, I'm only suggesting to manually select your GPU via the Nvidia Control Panel instead of letting it automatically do it as I've noted other manufacturers having the same issue in the past due to the autoswitch acting up. As for me, I've been running problem free without needing to do anything for a week, but this was after a full factory restore when I was very close to returning the unit. Since then Windows 1903 seems to have settled down from issues. After the factory restore, I actually was forced to update from 18** to 1903 from a installer on Microsoft.com versus the usual Windows Updater. Then I went to the mid-2019 Blade 15 support page to make sure everything was up to date before using Nvidia's GeForce Experience to update me to the current available non-studio version as well as using Razer Central to update Synapse. I've not installed Cortex like in the past. My hunch is it's a problem with the autoswitching that might have somehow been exacerbated with all those frequent and bad Windows updates before 1903 settled a bit more. The reason why I believe it to be so is that during all the software updates and tests I've been running when trying to decide between the XPS and Blade, this issue has gone from randomly blanking with image and no backlight with the only resolution to close the lid and open it back up to wake it from sleep to transforming into the issue of randomly blanking and quickly coming back on it's own, but doing so a lot more frequently.
Right click on the battery icon in the system tray. Click on "Power Options". I am on the "Balanced (recommended)" plan. Click on "Change Plan Settings". When Plugged in, select Turn off the display: Never and Put the Computer to sleep: Never.
So far... this has worked for me. Not a single black screen. Fingers crossed. Still a stupid problem. But... it'll do for now.
Lemme know if this works for you guys...
--- I can confirm going down to 60 worked for me as well. Might as well buy a HP then... Try changing your power settings to never letting the computer sleep or letting the screen turn off while plugged in. Tried it and so far no issues. And I get to keep my 240 =P
I’d be looking for a refund. We didn’t pay $$$ to use a gaming computer at 25% of its refresh capacity.
I had tried the power settings recommendation, but the issue still occurred, both when the laptop is plugged in or on battery.
So, I tried the 'Select the Nvidia GPU in the Nvidia panel manually instead of select automatically' technique. It seemed to stop for a day or so, but the spontaneous black screen came back.
Today, I made sure that I updated the Nvidia graphics driver in the GEForce experience. (I'm using 436.48 now).
I also changed the refresh rate from 240 to 60.
I will post back to see if these changes make any difference. If it's the refresh rate, I sure would love for Razer to issue an update so that I could switch it back to 240!
If I have one more black screen Amazon is getting a refund request. Way too much money invested to be having these kinda problems. Razer should be pretty embarrassed as a company right now for releasing a faulty product. Just another result of corporate greed. Why QA a product when you can just push it on the public immediately for higher profits and let THEM deal with the problems??? Annoyed? Yep. This is my second $3500 lemon.
I have now set my battery preferences to best performance (when plugged in) and NVidia to always use the dedicated graphics card. Let's see how it works ...
Changed to 60hz now and as for many here the situation gets better.
It's a shame to have to discard one of the best features of the laptop, which we pay so much for, in the 240hz screen, to make sure the screen works at all.
I hope Razer offers a quick solution to this
Still no update.
The issue is unique per laptop. There are some resolved while others were escalated to the Support Team. Should anyone still have the issue, please send me a PM.
I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design.
I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz.
Please advise -- it's very frustrating.
After changing every single possible setting in my computer, it works most of the time.
I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better.