Have had this headset for a little over 6mo now, everything has been fine until today. I turn on the header and it says pairing. (I'm using a PS5) It does not connect and nothing has changed, no ps5 updates have happened. It sees it fine in the Bluetooth menu but when i do to connect that way I get error "the passkey might not be correct, or your Bluetooth accessory might have canceled the connection". I have rebooted the system and still get the same error.
Question
razor kaira pro hs
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- Razer Support
Hey
Can you test the headset on your computer and check if the issue continues? Please also send me a PM with the serial number so I can verify it in our system and check for applicable workarounds that might address the connection issue.
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