razor viper 8k not working

Hello coolGoldWebGoldencast423,

I’m here to help. Have you tried resetting the mouse through the Razer Synapse 3.0 settings? Make sure to update the device firmware here. You can also repair the Razer Synapse 3.0 by following the steps from this link. If the same issue persists, help me gather and PM me the following information below so I can initiate a ticket on your behalf:

• MSinfo logs
• Razer Synapse 3 logs
• Windows version

Save the shareable files via any online drive account listed here. Also, fill in the following:

• Full name:
• Email:
• Mobile/Phone Number:
• Country:
• Device serial number:

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