Hey Razer Support Team,
I’ve recently bought a Razer Blade 17 (2021), with 3070 and FHD 360 Hz monitor. Bought it from a reputable provider in Taiwan (PcHome 24h). The laptop arrived just a couple of days ago. I contacted them, but I wanted to check in with the Razor Support for additional assistance.
I have a strange blurry flickering effect (notably the cursor looks consistently blurred out, while white text keeps flickering), which happened already 2nd time in the few days of owning this laptop. I have all the latest windows updates (Windows 10 22H2), my NVIDIA drivers are also up to date (536.99) and I did update my BIOS drivers to the latest version provided in the support page of my laptop model. Here I have the refresh rate set to 60 Hz, when the issue appeared, I tried switching to 360Hz, which successfully switched, but the issue remained exactly the same.
I have not been able to reproduce the problem, however the two times it happened, was when I used the laptop for about 2 to 3 hours on battery (usually on 60Hz, with NVIDIA Optimus on), and then plugging in the charger at about 20-30% of battery left. The issue, as I recall, does not instantly appears after plugging in the charger, I’d say after about 20 minutes after plugging the charger in.
I did stress test this laptop prior, running graphic intensive games at high graphic settings for about 3-4 hours straight, of course during that time the charger was plugged in. Even had a moment where charger got accidentally disconnected, which I reconnected after a few minutes. During this time I experience no issues with the screen. The two times when it happened I was mostly performing light to medium workload tasks.
Here is the video to the issue I am having:
I connected an external monitor to the laptop via HDMI, and the monitor noticeably does not have the same flickering issue. Most importantly, this issue disappears right after I restart the laptop (without changing any settings, simple restart completely fixes it). First time I had this issue, I restarted the laptop and the issue did not come back for about 24 hours, until it happened again, I restarted the laptop and still not having any issues since that point, but I am worried that it will come back.
Also as a side note, already since day one, I’ve noticed that my charger power brick (230W) is emitting slight buzzing sound, when it is plugged into the wall outlet. Should I be concerned about this issue as well?
Other than that I had no issues with the laptop, it would be the best laptop I have ever owned, if not for these two issues.
Apologies for the long explanation.
Best regards,
Vytaras Juraska