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re-register

  • March 9, 2026
  • 1 reply
  • 17 views
A

Hello, I bought new headphones. I wanted to register them on the official website. The error appears that the product has already been registered. SN: *************** Can I re-register?

Best answer by Razer.ScarletRouge

Hey there, ​@autokilll 

Thanks for sharing your concern here. Upon checking the serial number you provided in your post, I've found that the device has already been registered three times, which explains why it's showing as already registered. Please note that products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective, or gray market goods, which can lead to these types of registration issues. 

Just to confirm, could you please PM me your proof of purchase/receipt in PDF format, including the name of the reseller, so I can check its warranty details here on my end? You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". 

Additionally, I have edited your post and removed your device's serial number for security purposes. I appreciate your patience and understanding as we resolve this issue.


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    1 Reply

    Razer.ScarletRouge

    Hey there, ​@autokilll 

    Thanks for sharing your concern here. Upon checking the serial number you provided in your post, I've found that the device has already been registered three times, which explains why it's showing as already registered. Please note that products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective, or gray market goods, which can lead to these types of registration issues. 

    Just to confirm, could you please PM me your proof of purchase/receipt in PDF format, including the name of the reseller, so I can check its warranty details here on my end? You can upload your proof of purchase to your Google Drive and send me the link. Make sure that the link is set the sharing settings to "Anyone with the link can view". 

    Additionally, I have edited your post and removed your device's serial number for security purposes. I appreciate your patience and understanding as we resolve this issue.


    *Thread locked to curb conversation to PM. 

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