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Registration problem

  • December 8, 2024
  • 1 reply
  • 10 views
M

I have problem with the product where the item is already registered, but not under my Razer ID, which means I can't get the activation code via my email to activate the 7.1 surround sound features. I looked around in the Razer community for a fix. How do I fix this problem? Please help

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1 Reply

Razer.sushi.boi

Hey, ​@Mohammadqattan99!

 

Thanks for alerting us about this. It seems like you have a counterfeit device but I’ll double-check. Please drop me a message via PM along with your headset’s serial number so I can validate it and check the registration.

 

*Thread locked to curb conversation to PM.

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