Dear Razer Support Team,
I am writing to report an issue with my Razer headphones. I have been using them exclusively with the original cable provided and charging them directly through my laptop's USB-C port. Unfortunately, I recently discovered that the USB-C connector on the headphones has melted, and now they no longer charge.
As a long-time fan of Razer products, I have always trusted the quality and durability of your devices. I rely on these headphones daily for both work and gaming, and their functionality is essential to my routine.
To assist in processing this request, I have attached my proof of purchase to this email. I kindly request your assistance in resolving this issue as quickly as possible.
Thank you in advance for your help. I look forward to hearing from you soon.
Regards
