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Request to Unlink My Razer Mouse for Registration

  • March 25, 2025
  • 2 replies
  • 59 views
G

Dear Razer Support Team,

I hope this message finds you well. I recently purchased a Razer mouse from Daraz, and the seller's name is BMSM Collection. The mouse was shipped from China. However, when I attempt to register the mouse on your official website, it shows that the device is already registered.

I kindly request that you unlink this mouse from the current registration so that I can successfully link it to my own account. Your assistance in this matter would be greatly appreciated.

Thank you for your time and support. I look forward to your response.

Best regards,

Asadxgoku.

contact number : 

Best answer by Razer.ScarletRouge

Hi gokuxasad,

I understand you're experiencing an issue registering your Razer mouse because it's already registered to another account. No worries, I'm here to help. Please send me a PM with the serial number of your Razer mouse so I can check your device on my end and assist you accordingly. Thanks!

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This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
Forum|alt.badge.img+1
  • FiszPL
  • VANGUARD
  • March 25, 2025

Is it a new mouse?

If yes, then it may be fake.

If it was used one - it’s bound to the original owner, and not possible to unregister it from account.

Razer.ScarletRouge

Hi gokuxasad,

I understand you're experiencing an issue registering your Razer mouse because it's already registered to another account. No worries, I'm here to help. Please send me a PM with the serial number of your Razer mouse so I can check your device on my end and assist you accordingly. Thanks!

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