RMA sent to wrong person, and can't get a reply... | Razer Insider
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RMA sent to wrong person, and can't get a reply...

  • April 12, 2021
  • 1 reply
  • 13 views
F
I have an RMA, case *Removed from public view. Then some random person jumped into the support ticket calling me by someone else's name, with a tracking number going to, I assume that person's address. Not mine. I replied within 10 minutes telling the person they gave me the wrong info. Typical replies to my case came within less than 24 hours. This one has been 4 days and no reply, with the package well on its way. Yes I did set that I want a response. Lastly, that's incredibly concerning that your customer's information is so carelessly being flung around within different support tickets.
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    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • April 13, 2021
    I'm sure it's just a big misunderstanding. Do you mind sending me the case number? That way, I can look into what's happening from our end. To initiate a PM, click on my name, then select Start a Conversation. *Thread locked to curb the conversation to PMs.
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