RMA sent to wrong person, and can't get a reply... | Razer Insider
Skip to main content

RMA sent to wrong person, and can't get a reply...

  • April 12, 2021
  • 1 reply
  • 4 views
F
I have an RMA, case *Removed from public view. Then some random person jumped into the support ticket calling me by someone else's name, with a tracking number going to, I assume that person's address. Not mine. I replied within 10 minutes telling the person they gave me the wrong info. Typical replies to my case came within less than 24 hours. This one has been 4 days and no reply, with the package well on its way. Yes I did set that I want a response. Lastly, that's incredibly concerning that your customer's information is so carelessly being flung around within different support tickets.
    Did this topic help you find an answer to your question?
    This topic has been closed for comments

    1 Reply

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • 4792 replies
    • April 13, 2021
    I'm sure it's just a big misunderstanding. Do you mind sending me the case number? That way, I can look into what's happening from our end. To initiate a PM, click on my name, then select Start a Conversation. *Thread locked to curb the conversation to PMs.
    CookiesCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings