(RP2) Front Camera and Light Sensor not working | Razer Insider
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(RP2) Front Camera and Light Sensor not working

  • 22 December 2019
  • 3 replies
  • 3 views
Last night, when I tried to open the Camera app, it crashed. After several attempts, as well as force stopping, disabling and enabling, clearing storage and cache, it still wouldn't open. I restarted the phone and it still was not working. I've done a hard reset, and it still crashes on start. I tested several other apps that use the cameras and found that the rear camera is working, but the front camera is not. I downloaded TestM to run a diagnostic, and neither the front camera or the light sensor are working.
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3 Replies

Razer.Speedcr0ss
Userlevel 7
Hey there! Sorry to hear about your Razer Phone 2's concern. Have you tried reverting its operating system to factory condition and see if the issue persists?
T
Between posting this thread and now, the front camera and light sensor began working. However, the front camera has now stopped working again. The light sensor appears to be working. I have done a Factory Reset today, and the front camera still does not work, which causes the Camera app to crash on open.
Razer.Speedcr0ss
Userlevel 7
Thanks for letting me know. Please send me the following together with a video showing the concern via PM:

a. Serial Number: (Settings > About Phone > Status)
b. IMEI Number: (Settings > System > About Phone > Status > IMEI Information)
c. Build: (Settings> About Phone > Build Number)

Let's continue from there.
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