S/n from razer keyboard not being detected on warranty claim + THX Spatial trial ended without me using it | Razer Insider
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S/n from razer keyboard not being detected on warranty claim + THX Spatial trial ended without me using it


SHELLBlushthink787

Hi, 

 

I bought the razer ornata v3 from bestbuy during black friday 2023. The warranty should still be valid i think but when i type the s/n thats on the back it doesnt get detetcted and gives error ‘We were unable to locate your serial number in the system. Please check that you have entered the correct serial number.’ The key caps broke off for 2 keys ‘Tab and F7’ idk if i can purchase them from anywhere let me know if I can that would be great I live in Ontario, Canada. Also would appreciate help on the warranty error

 

Moreover, I also had a trial of the THX spatial but i never activazted it. I tried today and it says the trial has ended. Is there any way I could request a new trial as I did not get to use it and was excited to try it out for gaming (Valorant) and music/movies? Let me know if the software is good too

 

Thanks for the help!

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