Please contact Razer Support: https://support.razer.com/contact-support/

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I just bought a razer blackshark v2 x and i scratched too hard on the 7.1 surround sound code is there anyway to get a new code.

Try to register your headset here and receive the activation code through email. Make sure to check your spam emails as well. If that didn't help, I will need to start a case so I can request a new one. PM me the following information to proceed:



Full name:

Email Address:

Phone #:

Serial number:

Proof of purchase:

Region:



I will lock this thread to curb our conversation privately.

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