I recently started facing this issue where my Basilisk V3 wired disconnects while i use smart reel or the rgb turns off when i start scrolling faster. Even when I switch between Tactile and Free-Spin mode the RGB turns off for a bit. The smart reel gets stuck on free spin until i switch to actul free spin and back to tactile again. Tried switching between multiple PCs and still facing the same issue. Tried reinstalling synapse, updating the mouse firmware manually. Nothing works. Its so frustrating. And when i try to chat with support they send me to different links and doesnt let me to contact support. Keeps redirecting me to their FAQ or basic fixes like windows update or nvidea update etc… Idk if this is hard ware or software issue. But yeah i cant find help anywhere.
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I have this EXACT same issue. This issue only started recently as well. Additionally, the device will sometimes disconnect from the pc and reconnect as “Unrecognized USB device” until i unplug it physically. I hadnt used any of the Razr software to control the RGB for about a year, only relying on the saved profile. As soon as installed the software, this issue started. Clearly I could try removing the software to see if it fixes itself, but i fell like is should just work instead ;-D The issue also presents when the clutch enable/disable button is pressed.
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