Should i claim a gurranty or can i fix it by myself | Razer Insider
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Should i claim a gurranty or can i fix it by myself

  • December 15, 2023
  • 1 reply
  • 27 views

Aqibluas

Hello,

 So i have a Razer Basilic x hyperspeed. I have bought this mouse from Amazon. It has been a few month now. Now for a while i am having an issue. Which is while playing game (Valorant), sometimes the left click won't work. It wont shoot. Sometimes while playing gun of single fire it would turn to a macro. And i have my secondary weapon on wheel up it would switch automatically between primary and secondary weapon. Continuously. And also, i have my scope on on toggle in right click. but sometime the scope turns off and it turns on the way it want. In game I have 0% packet loss. And 2/3ms ping. So it's not my network definetly. I have tried installing new firmware and updating from official app. And it didn't help. So i wanted to know if i could fix it by myself with your help. Or do i need to claim my gurranty.  Thank for your time 

 

 

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1 Reply

Razer.Aero
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  • Razer Support
  • December 15, 2023

Hello Aqibluas,

When did the issue start occurring? Were there any changes made to your system or device before the problem? Have you tried to perform the troubleshooting steps here? If the steps didn’t help, PM me your device serial number and proof of purchase so I can verify its warranty. Have a good one!

​*Thread locked to curb the conversation to PMs.