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Slow response for Incident

  • 20 May 2020
  • 1 reply
  • 1 view
Hi support,



Would appreciate much to expedite this support ticket, its been 3 weeks already and still counting.



Issue: Dead pixels (around 4-5pixels clustered) on upper area of display panel of a Razer Stealth Blade late 2019 model. Purchased from Shopee SG where the reseller is RAZEROFFICIALSTORE (https://shopee.sg/shop/132690007/)last April 29, 2020.



Item arrived at May 4, 2020 and quickly tested if everything is in order. Lo and behold we have a small lump of deadpixels clustered. Attached photos of the issue.
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1 Reply

Razer.Caziel
Userlevel 7
I am inclined to believe that this is a display panel issue, so there is a good chance that you will have to send the RBS in for repair. Please PM me the serial number of your laptop, along with your ticket number. Let's continue this there.
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