Sound stuttering during recording (only with Razer BlackShark V2 with USB Sound Card). | Razer Insider
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Sound stuttering during recording (only with Razer BlackShark V2 with USB Sound Card).

  • 17 April 2024
  • 2 replies
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When capturing sound from an application through OBS, the sound stutters every two seconds (only with Razer BlackShark V2 with USB Sound Card).

Here's a video example: https://youtu.be/yiTLNFwfq8U
This issue occurs with any application whose sound is outputted to the Razer headset. If the sound is outputted to any other device (speakers or another headset), there are no stutters.

Is there a proper solution to this problem? Does this issue exist on Windows 11?
My OS:
Edition: Windows 10 Pro
Version: 22H2
OS Build: 19045.3996

Razer Synapse: 20240402
Headset firmware version: 0011


2 Replies

You don’t hear the stuttering sound from headphones but when you record, it captures it right? This started happening after 20240229 update and never got fix. If you can find these last working driver versions, you can use Synapse and THX again.

THX Spatial Audio USB 1532-0529 3.0.36.0Razer Inc (Razer Device) 30.03.2021 10.0.15063.0 (oem33.inf) THX (AudioProcessingObject) 23.11.2023 3.0.36.0 (oem77.inf) THX (SoftwareComponent) 23.11.2023 3.0.36.0 (oem89.inf) THX (SoftwareComponent) 23.11.2023 3.0.36.0 (oem90.inf) THX (SoftwareComponent) 23.11.2023 3.0.36.0 (oem91.inf)THX Ltd. (Extension) 23.11.2023 3.0.36.0 (oem69.inf)

If you can’t find these old driver update, you have to disable all sound enhancements which renders all Synapse settings totally off, you can’t use any audio settings like Sound Normalization, THX, etc anymore; sounds will be way more quieter and you have to max volume from everywhere, even max the physical volume knob on the headphone to get a decent volume level, but won’t hear stuttering either.

 

I don’t know what is happening behind the doors of the company, they couldn’t fix a driver for the past 6 months.

I returned the headset under warranty and bought others (I wasn’t happy with the sound quality of RAZER either)

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