Hello,
I have a Razer Tartarus V2. This is my second replacement from Razer since I purchased my original in June.
What happens is the thumb stick will randomly stick causing my character to run in one direction until I press it again in that direction. This has caused a lot of accidental deaths in games. This has been an ongoing issue with all three Tartarus' I have had (original and the two replacements).
Last I talked with Razer support we have confirmed that this happens with the Synapse program but if I turn the program off and try everything works fine. Since then support has not contacted me back. I keep getting emails from them saying "You have not responded to our attempts to reach you so we are now closing this case" but I have not seen ANY emails from them at all.
Since support seems to have ghosted me I am hoping someone here has some idea on what I can try next.
Thank you
Sticking Thumb Stick
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Userlevel 6
Hi there! Please PM me the case number. I'll take a look.
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