I have an issue trying to install the Streamer Companion App. When I open the installer an error message saying "Server Access Unavailable" pops up.
I have tried 2 different computers, 3 different network connections (even hotspoting with my phone), without success. This is what the log says:
code:
2020-06-05 20:37:12,044 [1] INFO RazerInstaller [(null)] - Razer Installer (Install Mode) Version: 1.0.125.158
2020-06-05 20:37:12,052 [1] INFO RazerInstaller [(null)] - Culture: en-GB
2020-06-05 20:37:12,052 [1] INFO RazerInstaller [(null)] - Working directory: C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App
2020-06-05 20:37:12,053 [1] INFO RazerInstaller [(null)] - Files in directory:
2020-06-05 20:37:12,054 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-console-l1-1-0.dll
2020-06-05 20:37:12,054 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-datetime-l1-1-0.dll
2020-06-05 20:37:12,054 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-debug-l1-1-0.dll
2020-06-05 20:37:12,054 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-errorhandling-l1-1-0.dll
2020-06-05 20:37:12,054 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-file-l1-1-0.dll
2020-06-05 20:37:12,055 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-file-l1-2-0.dll
2020-06-05 20:37:12,055 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-file-l2-1-0.dll
2020-06-05 20:37:12,055 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-handle-l1-1-0.dll
2020-06-05 20:37:12,056 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-heap-l1-1-0.dll
2020-06-05 20:37:12,056 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-interlocked-l1-1-0.dll
2020-06-05 20:37:12,056 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-libraryloader-l1-1-0.dll
2020-06-05 20:37:12,056 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-localization-l1-2-0.dll
2020-06-05 20:37:12,057 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-memory-l1-1-0.dll
2020-06-05 20:37:12,058 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-namedpipe-l1-1-0.dll
2020-06-05 20:37:12,058 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-processenvironment-l1-1-0.dll
2020-06-05 20:37:12,059 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-processthreads-l1-1-0.dll
2020-06-05 20:37:12,059 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-processthreads-l1-1-1.dll
2020-06-05 20:37:12,060 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-profile-l1-1-0.dll
2020-06-05 20:37:12,060 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-rtlsupport-l1-1-0.dll
2020-06-05 20:37:12,060 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-string-l1-1-0.dll
2020-06-05 20:37:12,060 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-synch-l1-1-0.dll
2020-06-05 20:37:12,061 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-synch-l1-2-0.dll
2020-06-05 20:37:12,061 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-sysinfo-l1-1-0.dll
2020-06-05 20:37:12,061 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-timezone-l1-1-0.dll
2020-06-05 20:37:12,062 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-core-util-l1-1-0.dll
2020-06-05 20:37:12,062 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-conio-l1-1-0.dll
2020-06-05 20:37:12,062 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-convert-l1-1-0.dll
2020-06-05 20:37:12,062 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-environment-l1-1-0.dll
2020-06-05 20:37:12,063 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-filesystem-l1-1-0.dll
2020-06-05 20:37:12,063 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-heap-l1-1-0.dll
2020-06-05 20:37:12,063 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-locale-l1-1-0.dll
2020-06-05 20:37:12,063 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-math-l1-1-0.dll
2020-06-05 20:37:12,064 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-multibyte-l1-1-0.dll
2020-06-05 20:37:12,064 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-private-l1-1-0.dll
2020-06-05 20:37:12,064 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-process-l1-1-0.dll
2020-06-05 20:37:12,065 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-runtime-l1-1-0.dll
2020-06-05 20:37:12,065 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-stdio-l1-1-0.dll
2020-06-05 20:37:12,065 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-string-l1-1-0.dll
2020-06-05 20:37:12,066 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-time-l1-1-0.dll
2020-06-05 20:37:12,066 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\api-ms-win-crt-utility-l1-1-0.dll
2020-06-05 20:37:12,066 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\concrt140.dll
2020-06-05 20:37:12,066 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\InstallerConfiguration.xml
2020-06-05 20:37:12,067 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\msvcp140.dll
2020-06-05 20:37:12,067 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\Razer.DetectManagerWrapper.dll
2020-06-05 20:37:12,067 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\Razer.RazerInstallerCommon.dll
2020-06-05 20:37:12,067 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\RazerInstaller.exe
2020-06-05 20:37:12,067 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\RazerInstaller.exe.config
2020-06-05 20:37:12,068 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\rzS3detgmr_CWrapper.dll
2020-06-05 20:37:12,068 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\rzS3detmgr.dll
2020-06-05 20:37:12,068 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\ucrtbase.dll
2020-06-05 20:37:12,068 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\vccorlib140.dll
2020-06-05 20:37:12,069 [1] INFO RazerInstaller [(null)] - C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\vcruntime140.dll
2020-06-05 20:37:12,069 [1] INFO RazerInstaller [(null)] - Running as CARLES-PC\\dkeep
2020-06-05 20:37:12,069 [1] INFO RazerInstaller [(null)] - Is user System: False
2020-06-05 20:37:12,070 [1] INFO RazerInstaller [(null)] - Can show device: False
2020-06-05 20:37:12,070 [1] INFO RazerInstaller [(null)] - Framework Version: 4.0.30319.42000
2020-06-05 20:37:12,071 [1] INFO RazerInstaller [(null)] - OS Version: Microsoft Windows NT 6.2.9200.0
2020-06-05 20:37:12,071 [1] INFO RazerInstaller [(null)] - Is 64-bit OS: True
2020-06-05 20:37:13,208 [4] DEBUG RazerInstaller [(null)] - Result from download:
{"endpoints":[]}
2020-06-05 20:37:13,214 [8] DEBUG RazerInstaller [(null)] - Local Software Manifest doesn't exist: C:\\Windows\\Installer\\Razer\\StreamerCompanionApp\\Installer\\App\\SoftwareModulesManifest.xml
2020-06-05 20:37:13,258 [7] DEBUG RazerInstaller [(null)] - Device already registered: VID: 5426, PID: 770, EID: 0
2020-06-05 20:37:13,259 [7] DEBUG RazerInstaller [(null)] - Device already registered: VID: 5426, PID: 3867, EID: 0
2020-06-05 20:37:13,259 [7] DEBUG RazerInstaller [(null)] - Device already registered: VID: 0, PID: 0, EID: 0
2020-06-05 20:37:13,259 [7] DEBUG RazerInstaller [(null)] - Device already registered: VID: 5426, PID: 769, EID: 0
2020-06-05 20:37:13,259 [7] DEBUG RazerInstaller [(null)] - Device already registered: VID: 5426, PID: 771, EID: 0
2020-06-05 20:37:13,260 [7] DEBUG RazerInstaller [(null)] - Device already registered: VID: 5426, PID: 774, EID: 0
2020-06-05 20:37:13,301 [1] DEBUG RazerInstaller [(null)] - Device Name in FIVM: Razer Seiren Emote
2020-06-05 20:37:13,301 [1] DEBUG RazerInstaller [(null)] - Adding to list of connected device in FIVM: Razer Seiren Emote
2020-06-05 20:37:13,302 [1] DEBUG RazerInstaller [(null)] - Device Name: Razer Seiren Emote
2020-06-05 20:37:13,302 [1] DEBUG RazerInstaller [(null)] - Detected Device: VID = 5426, PID = 3867, EID = 0, DeviceName = Razer Seiren Emote
2020-06-05 20:37:13,305 [4] DEBUG RazerInstaller [(null)] - Checking for updates.
2020-06-05 20:37:13,306 [4] DEBUG RazerInstaller [(null)] - Getting updates at "manifest-alisha.razerapi.com" for: VID: 5426, PID: 3867, EID: 0
2020-06-05 20:37:13,629 [8] DEBUG RazerInstaller [(null)] - Result from download:
{"endpoints":[]}
2020-06-05 20:37:13,629 [8] DEBUG RazerInstaller [(null)] - No Software Manifest URL
2020-06-05 20:37:13,629 [8] DEBUG RazerInstaller [(null)] - Failed to download Software Manifest
2020-06-05 20:37:13,956 [4] DEBUG RazerInstaller [(null)] - Failed getting UpdateModule, retrying later: There is an error in XML document (1, 1).
I am assuming it is not me, it's Razer's server/installer but has someone found any workarounds to this?
Many thanks,
Zettai.