"Stuck keys" since last Synapse update. | Razer Insider
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"Stuck keys" since last Synapse update.

  • May 16, 2021
  • 1 reply
  • 48 views

Hay all, need some support/advice. Recently, swapped out my CPU and motherboard, and for all of this installed a fresh new Windows off ISO. So a fresh install of Razer Synapse too. Ever since this, I have been getting what I would call "ghost keys" on my Huntsman Elite, or what I have seen it be called on Reddit "stuck keys". There were details on the thread that this was a Synapse problem (software issue) so I uninstalled Razer Synapse and reinstalled it the way described on the Razer website for a "full uninstall and clean reinstall". For a while the keyboard was not being picked up by Synapse, and I never felt the "stuck keys" again, or at least I didn't realize it was happening. But my lighting on the keyboard didn't match up, so I deleted the keyboard off the device list, unplugged the keyboard, and plugged it back in and voila, it was on Synapse. BUT ever since then I get the space bar not being recognized, I get multiple S key presses or V key, and in game sometimes I am just walking forward without even pressing on the keyboard, until I press the key that is acting "stuck" then it corrects itself. So what I am seeking here is, is there a fix to this, or is an RMA in order (I am under warranty, I bought the keyboard last year September)? I really don't want to just default to an RMA if not needed since I have the PBT caps on and taking them off and putting the old ones back on just sounds annoying XD. Any help would be appreciated.
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1 Reply

Razer.Caziel
  • I am the Lightbringer
  • 4792 replies
  • May 17, 2021
There is a firmware update that may be able to help. I can also submit a warranty claim on your behalf if necessary. Send me the serial number so I can verify the model and give you the updater. Let's go from there. *Thread locked to curb the conversation to PMs.

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