Stuttering in game due to mouse. Solution ? | Razer Insider
Question

Stuttering in game due to mouse. Solution ?

A

Hello, I have had a mouse stuttering problem for over a year, and I realize that now that it is because of the mouse, let me explain:
For almost a year, I have had a Deathadder v3, and during rapid mouse movements I noticed a slight stuttering problem, I searched everywhere thinking that it was my configuration the problem, that I had done something bad, but it's not the case, from today, the slightest mouse movement in game causes a huge drop in fps (+300 fps > 10 fps, so it's impossible to pretend it's nothing) , I tried to find information everywhere, and in the end I tried an old mouse more than 8 years old from a lousy brand of which I don't even have the name, and the magic, no stuttering, I try to uninstall synapse, change the mouse port, lots of useless stuff, but the razer mouse causes horrible stuttering. If you have a solution I am interested, otherwise, I will unfortunately request a refund for a faulty product.

Product paid 90 euros for this quality, extremely disappointed with Razer...

Thanks for reading.

10 Replies

FiszPL
Rank
Userlevel 7
Badge +1

Using Hyperpolling dongle? if yes, then what polling rate is set? And in which game(s) do you have this problem?

A

I don't know what the hyperpolling dongle is, I have an interface in French, I have this problem on all games, even the least resource-intensive ones.

A

I have a wired mouse*

FiszPL
Rank
Userlevel 7
Badge +1

And what polling rate is set in synapse? 8000Hz? 4000Hz?

A

And what polling rate is set in synapse? 8000Hz? 4000Hz?

I tried 1000, 4000, 8000, it doesn't change anything, during a sudden movement, the fps drops to 3 lol
I tried with a dpi of 400 as well (1600 usually), and it's the same, when I make a raw movement, drop in fps. which I remember does not happen with my old mouse

 

 

FiszPL
Rank
Userlevel 7
Badge +1

And your computer specs are?

Also did you’ve check if any 3rd party app (antivirus or even discord overlay) is not doing it? What are CPU/GPU temps during gaming etc?

Have you updated chipset drivers, graphic card drivers and BIOS? You can also try to clean-reinstall Synapse and Razer drivers:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

 

A

And your computer specs are?

Also did you’ve check if any 3rd party app (antivirus or even discord overlay) is not doing it? What are CPU/GPU temps during gaming etc?

Have you updated chipset drivers, graphic card drivers and BIOS? You can also try to clean-reinstall Synapse and Razer drivers:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

 

I removed and reinstalled the mouse drivers as indicated, restarted and reinstalled synapse (as indicated), but that didn't change anything

FiszPL
Rank
Userlevel 7
Badge +1

And your computer specs are?

Also did you’ve check if any 3rd party app (antivirus or even discord overlay) is not doing it? What are CPU/GPU temps during gaming etc?

Have you updated chipset drivers, graphic card drivers and BIOS? You can also try to clean-reinstall Synapse and Razer drivers:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

 

I removed and reinstalled the mouse drivers as indicated, restarted and reinstalled synapse (as indicated), but that didn't change anything

What about the rest things from my previous post?

A

And your computer specs are?

Also did you’ve check if any 3rd party app (antivirus or even discord overlay) is not doing it? What are CPU/GPU temps during gaming etc?

Have you updated chipset drivers, graphic card drivers and BIOS? You can also try to clean-reinstall Synapse and Razer drivers:

  1. Uninstall Synapse
  2. Download & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftovers
  3. Then restart your PC
  4. After reboot install Synapse again (as administrator).

 

My pc is fine, if that's the question, the temperatures are ok

A

“I tried to find information everywhere, and in the end I tried an old mouse more than 8 years old from a lousy brand of which I don't even have the name, and the magic, no stuttering, I try to uninstall synapse, change the mouse port, lots of useless stuff”

 

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