As of around 2 days ago, my headset (razer blackshark v2 pro, 2020) was working perfectly fine, the same way its been working for around 3 months now. It was connected wirelessly to my pc when I decided to connect it to another device through the provided razer headset jack. When i unplugged it from the other device and went back being wireless on my pc, it suddenly stopped working. 

(IMPORTANT NOTE: When i go into my sound settings on windows 10, it displays that it is connected and working, when i have a sound playing on my computer it shows a visual signal that it is working, although i can’t hear anything)

It feels like I have tried everything, tonight i’ve spent atleast 4 hours trying to find a solution, I reinstalled synapses, even though i didn’t use the razer synapse when the headset worked just fine, I changed dongle’s position on my pc, and watched a lot of suggested videos to try and fix this problem. Nothing seems to work. 

I dont know why the headset just stopped working out of no where, I have already connected this headset to other devices before (wired), and it was able to just immediately go back to being wireless and switch back to my pc.

One last thing, everything works fine when it is wired, at least for the most part. I have to choose to either have this headset as a output or input device (Headphone or Microphone), meaning that I can only choose one to use. But when I have it plugged into other devices, it works just fine. I have a warranty for this headset, I never really needed to make use of one before, but either way its a last resort.