Support

Hey T_J_C_R,

Let me assist you with your concern. Please send me a PM with more details about the issue and help me gather the necessary information for documentation purposes. I will ask for as much information as needed to lessen the time to resolve your case.

Also, as per the warranty policy, customers are responsible for assembling and disassembling the chair, which has a limited warranty and can only process part replacement if eligible. More information can be found here:

https://www.razer.com/legal/returns-refunds
https://www.razer.com/warranty

To proceed, kindly provide us with answers to the following questions for documentation purposes:

*What exactly happened?
*Was there any incident that occurred before the issue occurred?
*What activities were you doing before the issue occurred?
*Did someone use your gaming chair, whose height and weight are beyond the gaming chair’s capacity?

As part of the process, kindly send a video showing a clear vision of the issue for reporting purposes. Please upload it via YouTube, Dropbox, or Google Drive and set it to "Public" or “Anyone Who Has The Link” so we can access the file. Then share the link with us.

Please fill in the following details below:

Full name:
Email:
Mobile/Phone Number:

Street Address:
City:
State:
Postal Code:
Country:

Product Name: 
Product Code/Number:
Product serial number:

Place of Purchase: 
Date of purchase: 
Proof of purchase:
Subscribed to Razer Care?: Yes/No

*Thread locked to curb the conversation to PMs.