Support needed - External monitor Razer 15 | Razer Insider
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Support needed - External monitor Razer 15

  • June 14, 2021
  • 3 replies
  • 8 views
G
Hi, Can anyone shed some light on how to get an external monitor working via USB-C to DisplayPort. When I plug in my USB-C to DisplayPort cable I get an error in windows saying 'Display connection might be limited'. Does my Razer 15 support DisplayPort Alternate mode? Do I need to update any driver and if so where can I find these as there is nothing for this model on the Razer support website. My monitor is an Acer Predator XB252Q Razer 15 Model: RZ09-03519W11 Any help is welcome!
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    3 Replies

    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • June 14, 2021
    This particular variant's USB-C port does not support DP Alternate Mode. Click here for the device specifications.
    G
    Thank you for getting back to me. So would I be able to use a USB-C to USB-C cable for an external display? Would this run off the GPU? Otherwise I’m limited to HDMI at 60Hz and without G-Synch. (My monitor is 240Hz and G-Synch)
    Razer.Caziel
    • Razer.CazielRazer Support
    • I am the Lightbringer
    • June 15, 2021
    The transfer speed of the ports is limited. You won't be able to run higher refresh rates on external panels.
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