I contacted the Razer support team weeks ago about a freezing/stuttering problem that lasts a few seconds in games with my Hyperspeed V3 mouse that I recently purchased. I provided every piece of information requested, including the serial number, my phone number, invoice, and even the date when the problem started. They told me the issue might be hardware-related and directed me to the relevant department. However, since then my case has been closed multiple times without any explanation.
I go to work, come back, and see that the case is closed. I reopen it, go to work again, come back, and it’s closed again. Why is it being closed? If you are not going to help, please just say so. I have never seen such a poor support team in my life. There is no information provided—only emails saying that the case has been closed.
Let me also add more detail about the issue:
While playing games, the mouse freezes for a few seconds as if I turned it off using the button underneath it. This is especially problematic in competitive games.
Here is what I have already tried:
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Updated the drivers
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Tried using it with the application open and closed
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Replaced the battery
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Turned the mouse off and on using the bottom switch
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Reconnected the mouse to the PC as if it were being used for the first time
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Tested it in different games and on different PCs
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Tried changing every setting in the software one by one
My PC case is not placed close to a wall, it is positioned properly, and the mouse has never been dropped or physically damaged.
