Surfaces missing in calibration tab | Razer Insider
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Hi all, first post here, I really hope someone can help 'cause I can't seem to find a solution of this problem anywhere.

In short: i came back to playing videogames after a week or so and when I did I noticed that my synapse (latest version) no longer shows any of my pre-configured surfaces, nor I have the chance to make new ones.

It even says "To experience an higher level of precision, add a pre-configured Razer surface profile or calibrate your own", but I can't calibrate anything since the tab is basically empty (there is just the lift-off range thingy).

Is it because of some update? It doesn't look like many people experienced this issue...

My mouse is a DeathAdder Elite, bought a couple of months ago.

Thank you for your help
Got same problem! Surface options just dissapeared somewhere, and in "Calibration" tab i can only choose level of lift-off sensor.
I also have the problem
same here also!
that didn't happend for me
SylarMike
Hi all, first post here, I really hope someone can help 'cause I can't seem to find a solution of this problem anywhere.

In short: i came back to playing videogames after a week or so and when I did I noticed that my synapse (latest version) no longer shows any of my pre-configured surfaces, nor I have the chance to make new ones.

It even says "To experience an higher level of precision, add a pre-configured Razer surface profile or calibrate your own", but I can't calibrate anything since the tab is basically empty (there is just the lift-off range thingy).

Is it because of some update? It doesn't look like many people experienced this issue...

My mouse is a DeathAdder Elite, bought a couple of months ago.

Thank you for your help


deadwishjkee
Got same problem! Surface options just dissapeared somewhere, and in "Calibration" tab i can only choose level of lift-off sensor.


FredCos22
I also have the problem


Simon_1974
same here also!


Hey there guys! Have you tried reinstalling Synapse? If you haven't, please do and let me know how it goes.



-Moving this thread to the Support Forum.
well after contacting with razer support i tried everything they told me to do,we end by what kind of windows version i have lol which by the way i already told

Razer.RedPanda
Hey there guys! Have you tried reinstalling Synapse? If you haven't, please do and let me know how it goes.



-Moving this thread to the Support Forum.
thanks man worked for me
Simon_1974
well after contacting with razer support i tried everything they told me to do,we end by what kind of windows version i have lol which by the way i already told


Just to make sure we're on the same page, are you still having the issue? Can you PM me the case number? Please include the link to this thread as a reference.



Saied-Azizia-Nuaim
thanks man worked for me


Good to know it helped. Let me know if you need further assistance.
Saied-Azizia-Nuaim
thanks man worked for me


what did work for you? Reinstalling?? Please help, without this feature my aim doesnt feel good
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