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Question

Surround Sound activation code invalid

  • November 24, 2024
  • 1 reply
  • 14 views
G

I have recently purchased the Razer Blackshark V2 X. I have downloaded and updated the windows app, and tried to use the activation code that was sent, but it keeps returning as “invalid”.

When I used the troubleshooting on the site, I keep being sent the original invalid code, not a new valid code.

As I continuously try to click through the “Contact Us” section, I am led to the same page to request a new code, which sends me the original code. If there is a contact I can communicate with, please let me know.

This topic has been closed for replies.

1 Reply

Razer.sushi.boi

Hello there, ​@GatlinM!

 

There’s a high possibility that you have a counterfeit headset but I’ll double-check it. Where did you purchase your Razer BlackShark V2 X? Let me know via PM along with its serial number so I can validate it and check the registration.

 

*Thread locked to curb conversation to PM.

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