Surround Sound Doesn't Work | Razer Insider
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Surround Sound Doesn't Work

  • August 27, 2020
  • 4 replies
  • 40 views
N
I recently bought the Kraken X Headset and the Surround Sound doesn't work with the computer. I have attempted everything on the support page to no avail. The Surround Sound is version 1.1.75, and my computer is up to date.
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    4 Replies

    H
    Is the surround sound 7.1 not appearing under playback options if so I have the same issue
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    Heliotropesignsauto177
    Is the surround sound 7.1 not appearing under playback options if so I have the same issue
    No, I'm able to select it. It's just that it gives no audio.
    G
    Heliotropesignsauto177
    Is the surround sound 7.1 not appearing under playback options if so I have the same issue
    I have that too, they told me to contact razer support but no reply yet and it has bin multiple days already
    Razer.Speedcr0ss
    Hello everyone! Thanks for posting your concern here. Have you submitted a case to our Support Team? If yes, please send the case number via PM. Otherwise, send me the following: a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.) b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver) c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”). d. Synapse 3.0 logs. e. A video showing the issue. I'll wait for your follow-up.
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