Swelling Battery

I just realized my razer blade 2018 advanced is having the same issue. I just got it one year ago. I already had to change 2 power chargers and now this. Not sure if we should replace battery or what's the solution in here. Please help

UPDATE I was told in a separate post that I could send a PM to an official Razer Support account if I should opt to send in the laptop. /swollen-battery-razer-blade-15-advanced-mid-2019-2070-maxq.60363/#post-601465 I saw price quotes for a send-in-repair-send-back procedure in another post, and the price was something like $99 for diagnostics and repair + battery cost. But it seemed to take a long time to get it repaired. This is the only computer I have access to for work at the moment so I can't be without for that long. I ordered a third party battery, and I'll attempt to replace it myself. I removed the swelling battery and I'm running only with the power adapter, to reduce the risk of a fire or explosion. It's worth noting that batteries are also not covered by the extended warranty (I can't find the source now, but I found it in another battery post).

Hey everyone! I've reviewed your post and it needs our Support Team's intervention. Please submit a case or send me a PM together with your email address or case number so I can help you move things along by gathering details from your laptop and speed up the resolution. I'll wait for your follow-up.

I'll send you a PM.

SomeName123
I'll send you a PM.

Thanks for the heads up. I replied to your PM as well.

@Razer.SpeedCr0ss I can't reply to the ticket conversation anymore, and I could also not send a new message regarding the issue.

SomeName123
@Razer.SpeedCr0ss I can't reply to the ticket conversation anymore, and I could also not send a new message regarding the issue.

Hi there! I've replied to your PM. Also, I've forwarded your case to the Support Team. Feel free to send me a PM should you need additional assistance.

@Razer.SpeedCr0ss I’m on the Razer Blase Base 2018 and seem to be have a swollen battery. Under a year old purchased from you and had BIOS loop and DPC Watchdog Violation at first, then I noticed the trackpad wasn’t clicking and is semi-raised. Only use a mouse. Could the track pad cause driver issues?

Hey inputmethod! Sorry to hear about your trackpad's state. And yes, this issue is caused by a swollen battery. If the laptop is still within its limited warranty period, Razer can help your send the unit to undergo a repair. Please send the following: Full name: Email: Contact Number: Street address: City: State/Province: Postal code: Country: Date of Purchase: Place of Purchase: Proof of Purchase: (a photo the receipt or a screenshot of your invoice email and save it in your Google Drive or to another online drive account then paste the link here) Also, send me a photo or video showing the issue. Save the files via Google Drive or to any online drive account, then paste the link in your PM. Let's continue from there.

Thanks @Razer.SpeedCr0ss, chatting to a few people that all require that info for an RMA. Surprised it’s not link to the serial the first time I gave the info. Also any idea if there are long term issues as a result of the incident and reoccurring battery swelling, it’s been under a year? Newer models have this QC rectified?

inputmethod
Thanks @Razer.SpeedCr0ss, chatting to a few people that all require that info for an RMA. Surprised it’s not link to the serial the first time I gave the info. Also any idea if there are long term issues as a result of the incident and reoccurring battery swelling, it’s been under a year? Newer models have this QC rectified?

I see. Razer will have it investigated. However, there are also other factors why battery wears out fast and bloats. Please send me your email address or case number via PM so I can check your contact history. Let's continue from there.