swollen battery razer blade 15 rz09-0369an22 | Razer Insider
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swollen battery razer blade 15 rz09-0369an22

  • September 20, 2024
  • 1 reply
  • 59 views

hello, the battery on my razer blade 15 is swollen to the point that i cant use the trackpad what do i do? is there any warranty or do i have to change the battery myself? and in that case how can i get a new battery?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • September 20, 2024

Hi nmrasuper,

Let me help you with the Razer Blade 15” Base (2021) have a battery swelling. How long was the laptop plugged in? Did you leave it charging overnight? How many hours a day do you typically use the laptop? For your safety, please refrain from using the laptop until we can resolve the issue. You can refer to this article for more information. I can create a ticket and escalate your concerns to our Laptop Support Team for a replacement battery or repair.  Please PM me with the following information below:

Full name:
Email:
Mobile/Phone Number:

Laptop serial number:

Street Address:
City:
State/Provinces:
Postal/ZIP Code:
Country:

Place of Purchase: (The vendor's website or physical store address)
Date of purchase:
Proof of purchase: (you may skip this part if the unit is already out of warranty.)
Subscribed to Razer Care?: Yes/No

Photos of the laptop show the damage to the device.
Battery report and create an energy report from your laptop. Follow the steps in this link and save the shareable files via a Google Drive listed here. All the best!

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