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Synapse 2.0 Will not open


I am in a position where I have an Orbweaver Chroma and it is unusable. All the keybinds and macros that I set up are no longer in use and the product has reverted to default. I am unable to open Synapse 2.0 to correct anything or reset my keybinds/macros. Any help/advice would be amazing as I love the Orbweaver. I have tried multiple reinstalls and it will not open
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10 Replies

I am having a similar issue, except my Orbweaver changes to the original profile while i am playing.

  • Author
  • 11 replies
  • May 21, 2020
It is crazy. It is so frustrating as I love my Orbweaver. I am sure it is all to do with Synapse 2.0.

Guys, I had the same problem, out of sheer frustration I installed Synapse 3... Synapse 2 started working. Synapse 3 also has a Legacy Synapse 2 button... note, must have Synapse 2 installed first.

  • Author
  • 11 replies
  • May 24, 2020
did not work for me. I have a Razer Naga that uses Synapse 3

wellsy99
did not work for me. I have a Razer Naga that uses Synapse 3
well this is about Synapse 2, did you install Synapse 2 before installing Synapse 3?

  • Author
  • 11 replies
  • May 25, 2020
Amberammoever319
well this is about Synapse 2, did you install Synapse 2 before installing Synapse 3?
Iai I am fully aware of what this is about this is my post. I have tried various ways of installing Synapse 2.0 including via Synapse 3. Synapse 2.0 has major issues for me and I don't know why. It worked for a week and now it just will not open. Its crazy.

Razer.Speedcr0ss
Hey everyone! Thanks for posting your concern here. Have you checked whether your computer's anti-virus or firewall is blocking any files from Razer? Have you also checked the Razer Synapse settings under "Services"? If you haven't, please right-click the start button at the bottom left and search "Services.msc". Ensure that all Razer-related services status is "Started" and the startup type" is set to "Automatic" Feel free to send me a PM should you need additional assistance.

  • Author
  • 11 replies
  • May 25, 2020
I have checked an all is setup fine and it states that Synapse is running but I am still unable to access the software to manage my Orbweaver. I have a support case open and I am getting asked to do the same things over and over again yet I am still having issues.

  • 3 replies
  • May 26, 2020
I found the root cause of the issue for me... but not the solution. In the Synapse logs, one will see: [CODE]2020-05-26 08:25:24,530 [SynapseMain::19360] DEBUG Razer.Emily.UI.CommonConfigNativeOps [(null)] - loadDLL from C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll 2020-05-26 08:25:24,535 [SynapseMain::19360] ERROR Razer.Emily.UI.CommonConfigNativeOps [(null)] - IsSignedByRazer failed. 2020-05-26 08:25:24,538 [SynapseMain::19360] DEBUG Razer.Emily.UI.CommonConfigNativeOps [(null)] - lodDLL failed, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, error=183 2020-05-26 08:25:24,540 [SynapseMain::19360] DEBUG Razer.Emily.UI.CommonConfigLoader [(null)] - StartConfig::Failed to load the common configurator, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, vers=2.46.0.0 2020-05-26 08:25:24,548 [SynapseMain::19360] DEBUG Razer.Emily.UI.SynapseApp [(null)] - UpdateChecker:: Started, Expire @ 05-26 08:27:24, [/CODE] Looking at the DLL info, it is version 2.46.0.0 it is not signed and has last been updated in 5/15/2015. This is a bug in the latest version of Synapse 2... Can we get this DLL from somewhere else?

  • 3 replies
  • May 26, 2020
ISSUE After the installation and automatic update of Synapse 2.21.24.10, the UI will not open. In the logs (C:\\ProgramData\\Razer\\Synapse\\Logs\\Synapse_***.log), one will see the following repeated every time one tries to launch the UI: [CODE]2020-05-26 09:36:27,877 [SynapseMain::20440] DEBUG Razer.Emily.UI.CommonConfigNativeOps [(null)] - loadDLL from C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll 2020-05-26 09:36:27,881 [SynapseMain::20440] ERROR Razer.Emily.UI.CommonConfigNativeOps [(null)] - IsSignedByRazer failed. 2020-05-26 09:36:27,882 [SynapseMain::20440] DEBUG Razer.Emily.UI.CommonConfigNativeOps [(null)] - lodDLL failed, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, error=183 2020-05-26 09:36:27,883 [SynapseMain::20440] DEBUG Razer.Emily.UI.CommonConfigLoader [(null)] - StartConfig::Failed to load the common configurator, path=C:\\ProgramData\\Razer\\Synapse\\Devices\\RazerConfigNative.dll, vers=2.46.0.0 2020-05-26 09:36:27,886 [SynapseMain::20440] DEBUG Razer.Emily.UI.SynapseApp [(null)] - UpdateChecker:: Started, Expire @ 05-26 09:38:27, [/CODE] SOLUTION Upgrade the RazerConfigNative.dll to vers=2.58.201.800 or later Hopefully, there is a better way to get the newer DLL, but one way is to install RazerSurround 2.0.29, which includes Synpase 2.x. Then, once the installation completes, uninstall Razer Surround - it will keep Synpase 2, and will grant you RazerConfigNative.dll vers=2.58.201.800. http://dl.razer.com/drivers/Surround/win/RazerSurroundInstaller_v2.0.29.20.exe CAUSE The DLL bundled with the latest Synapse 2 install kit contains RazerConfigNative.dll vers=2.46.0.0, which is not signed by Razer. This will cause the UI to fail to load, but the application will be running in the background correctly.

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