Synapse 3.0 crash on startup (version 3.4.604.60316) | Razer Insider
Skip to main content
Everything was working fine before new synapse update. I reinstalled synapse few times on my windows 10 build 1903 (18362.207). I also reinstalled my windows 10 and installed synapse again but problem is still there. I just want to say this happens random not every time i boot my pc. I dont know why you even update synapse 3.0 when everything was fine 4 days ago.



EVENT ID: 1026


Application: Razer Synapse Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

at System.Collections.Generic.Dictionary`2[[System.Int64, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Insert(Int64, System.__Canon, Boolean)

at Common.DeviceDetection.DeviceDetection.DeviceAddedNativeThread(UInt32, UInt32, Int64)

at Common.DeviceDetection.DeviceDetection+<>c__DisplayClass44_0.<DeviceAddedNative>b__0()

at System.Threading.Tasks.Task.InnerInvoke()

at System.Threading.Tasks.Task.Execute()

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task)

at Common.DeviceDetection.DeviceDetection+<DeviceAddedNative>d__44.MoveNext()

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()



EVENT ID: 1000


Faulting application name: Razer Synapse Service.exe, version: 1.0.0.0, time stamp: 0x5d102151

Faulting module name: KERNELBASE.dll, version: 10.0.18362.145, time stamp: 0xf5733ace

Exception code: 0xe0434352

Fault offset: 0x001133d2

Faulting process id: 0x1d44

Faulting application start time: 0x01d53028464d05a0

Faulting application path: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe

Faulting module path: C:\\Windows\\System32\\KERNELBASE.dll

Report Id: 1effdcc2-2ba8-4d47-96cb-6789d16bba23

Faulting package full name:

Faulting package-relative application ID:



EVENT ID: 7034

The Razer Synapse Service service terminated unexpectedly. It has done this 1 time(s).
Hello there. Please send me a PM so we can take a closer look at this.