Synapse 3.5.630.61222 - No Preview, hangs in Broadcaster, cant click on options to continue | Razer Insider
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Synapse 3.5.630.61222 - No Preview, hangs in Broadcaster, cant click on options to continue

Hello,



I have the Razer Kiyo for a while now but since a week I am Stuck with a Problem. The Camera works Perfectly and I can use it in any Application that can use a Cam. The Problem is that I can't change any Settings in Razer Synapse 3. ( Screenshot shows the Broadcast page)

Everything I tried so far:



  • Use Repairmode of Razer Synapese

  • Reinstall Razer Synapse multiple Times

  • Deactivate the Cam in the Device Manager and reinstall the Driver



  • Search for a new Driver ( Already got the newest )



  • Update Windows 10 ( Newest installed )



I searched for an answer in the Web but couldn't find one... I'm hoping someone can help me here.

I collected the Logs via Razer Tool and uploaded them here:

(*Omitted the link for security reasons)



Her are some other Informations about my system. Maybe they can help...



Windows :



  • Edition : Windows 10 Pro

  • Version: 1909

  • Systemtyp: 64-Bit



PC:



  • CPU : i9-9900K @3.60 GHz



  • GPU : 2x Nvidia 1070Ti in SLI Mode



  • RAM : 32 GB



  • MB : MPG Z390 GAMING PRO CARBON



Other Razer Products that are working without Problems:



  • Razer Nari

  • Razer Base Station Chroma

  • Razer Firefly ( Cloth Edition )

  • Razer Mamba TE

  • Razer Blackwidow Chroma V2

  • Razer Chroma HDK

  • Lian Li 011 Dynamic ( Razer Editon )

This topic has been closed for comments

9 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for posting your concern here. I've replied to your PM. I'll wait for your follow-up.
L
Razer.SpeedCr0ss
Hi there! Thanks for posting your concern here. I've replied to your PM. I'll wait for your follow-up.


I've the same problem
Razer.Speedcr0ss
Userlevel 7
leetPurpleNavy456
I've the same problem


Hi there! Please send me the following:

a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.)
b. Windows version (Hit Windows + R to Open the Run box with then type winver)
c. Synapse 3.0 logs.

Save the files via Google Drive or to another line drive account then paste the link together with your PM. I'll pick it up from there.
K
Same problem for me bought today, works in OBS but no preview or editing settings in Synapse 3, also the autofocus and manual focus isn't working...

edit: by removing and reinserting the USB the autofocus works again
S
My Problem escalated to the Razer Support on Level 2. Am I allowed to post the Steps it took me and the Support to fix the Problem here?
PC-Spec: CPU: Intel Core i9 9900K Mainboard: MSI NPG 7390 Gaming Pro Carbon RAM: 4x Corsair Vengeance RGB PRO (8 GB) GPU: NVIDIA GeForce RTX 3070 (MSI Gaming Trio) Razer: Case: LIAN LI O11 DYNAMIC Razer Edition Keyboard: Razer Blackwidow Chroma V2 Mouse: Razer Mamba Tournament Edition Mousepad: Razer Firefly Cloth Edition Monitor: 2x Razer Raptor 27 Razer Extensions: Razer Base Station Chroma Razer Chroma HDK
Razer.Speedcr0ss
Userlevel 7
Hi @Sh4dowS0ul! Feel free to share the step that our Support Team provided to you so it can help the other users on this thread.

Hey @konradwylde. Thanks for posting your workaround. :smile_:
S
For some reason I can not copy and paste the stuff in here. I uploaded the file into my google drive.

https://drive.google.com/file/d/12TZWABjt5APfdVbCmOY3jO_itLnGHvvM/view?usp=sharing

The error i got when pressing Post Reply :

Access Denied
You don't have permission to access "http://insider.razer.com/index.php?" on this server.
Reference #18.9dd47b5c.1594974466.2cb70ce2
PC-Spec: CPU: Intel Core i9 9900K Mainboard: MSI NPG 7390 Gaming Pro Carbon RAM: 4x Corsair Vengeance RGB PRO (8 GB) GPU: NVIDIA GeForce RTX 3070 (MSI Gaming Trio) Razer: Case: LIAN LI O11 DYNAMIC Razer Edition Keyboard: Razer Blackwidow Chroma V2 Mouse: Razer Mamba Tournament Edition Mousepad: Razer Firefly Cloth Edition Monitor: 2x Razer Raptor 27 Razer Extensions: Razer Base Station Chroma Razer Chroma HDK
L
Thanks @Sh4dowS0ul, I've followed all the steps but for me it doesn't work. I've still the same problem
K
@leetPurpleNavy456 unfortunately same for me
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