Synapse 3 and Naga Chroma not working | Razer Insider
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Synapse 3 and Naga Chroma not working

K
I tried out the new Synapse 3 beta and it doesn't work with the Naga, there's a huge delay when I press buttons I've configured. For example if I set the mouse wheel click to register the F key.. in games it takes maybe 15 seconds for it to respond. Synapse 2 it's instant. So I went back to that. Also can you find a way to import profiles from 2 to 3? That would save so much time moving over once the bugs are sorted.
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3 Replies

Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • June 11, 2019
What troubleshooting steps have you done so far for the delay issue? Did the issue start before or after the 1903 Windows patch?
K
Hi: I've never used synapse 3 before and I have upgraded my windows client to 1903. The reason I wanted to try 3 is because Synapse 2 keeps using up to 15% of my CPU I7 7820HK. Keeps bouncing from 8-15% I looked around for some fixes like swapping out usb ports and such. No luck. I did remove the software and all the folders and removed what I could find in the registry and a fresh install of 2 still uses too much cpu. I went back to it though since 3 didn't work at all. I played around with making profiles and setting the delays no luck on 3 still got an odd delay. Synapse 2 no issue on that at least.
Razer.Caziel
  • Razer.CazielRazer Support
  • I am the Lightbringer
  • 4792 replies
  • June 18, 2019
When you installed Synapse 3, did you also refresh the Naga Chroma drivers? If you want to give it another go, please send me a PM so I can help you sort this out.
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