Synapse 3 does not recognize Razer Kraken TE | Razer Insider
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Synapse 3 does not recognize Razer Kraken TE

  • 7 December 2019
  • 1 reply
  • 1 view
I've had this headset for well over a week, and the Synapse 3 app does not detect my Razer Kraken TE headset. The headset shows up in my playback and recording devices but not in the Synapse 3 app.

I've tried:

- Reinstalling headset's drivers

- Using a different usb port

- Reinstalling the Synapse 3 app

- Rebooting my system



The support team also seems to be taking their time over email support as I have not had a response within well over a week.



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1 Reply

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for posting your Razer Kraken TE concern on our Support board. By the way, have you tested it on a different computer? Please send me your case number via PM so I can review it. Let's continue from there.
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