Synapse 3 Freezing When I do anything related to Macros.
Every time I do anything to make a macro or assign a macro to a key the entire application freezes for minutes at a time, I've restarted my pc twice and I just installed the application yesterday. Also even after all the minutes of waiting for the app to unfreeze the macros still don't work even though I followed a multitude of guides on Youtue. I can't even use my key that comes after "A" right now ecause my macros are messed up and it doesn't even say that there's a macro assigned to that key. I'm using the razer huntsman elite. EDIT : I had to force close the app this time ecause it wouldn't unfreeze and now it's not even letting me open the application no matter how many times I click it.
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Userlevel 3
- Razer Support
- 259 replies
-
1 June 2019
Are you still having this issue? Please try a clean reinstallation of Synapse by following these steps:
1. Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-3-pc-download.
1. Uninstall Razer Synapse from your PC and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders may be hidden by default, so please be sure to unhide them. We want to ensure that there are no residual files remaining that may corrupt your installation. This is important so please do so. Restart your computer afterward.
2. Go into device manager, go to Keyboards/Audio inputs and outputs/Mouse and other pointing devices, uninstall HID Keyboard/Mouse Drivers and all other Razer product drivers, and restart your PC. Be sure to select delete drivers as well when uninstalling. Restart your computer again.
3. Turn off all Firewall and Anti-virus software to prevent any conflicts. Download and install the latest version of Microsoft .NET Framework (4.5 or higher) at http://www.microsoft.com/en-us/download/details.aspx?id=30653 (In some cases, you may need to uninstall the older version on your system). Restart your computer again.
4. Install the latest version of Razer Synapse that can be downloaded from http://rzr.to/synapse-3-pc-download.
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