Hey Mate!

I’m not sure what you problem actually is? If you are having issues with synapse try uninstalling it and reinstalling it with a fresh download from the Razer website. This will likely fix your problem otherwise it is possible its being prevented from working by a third party malware blocker that you might have to disable to try and install synapse.

oki thank u for answer still no work i don’t understand what happen :-??

Hey Mate!

Could you please explain what actually seems to be the issue? I'm not sure how to help since I don't know what isn't working.