Synapse 3 not reconizing devices under Windows 7.

synapse 2.0 тоже самое перестало видеть рейзер кракен про 7.1 винда 10я стоит

Hi @Neozgred, please send me a PM so I can help you figure this out.

Razer.Caziel
Hi @Neozgred, please send me a PM so I can help you figure this out.

Hi, i have same problem.

Looks like its common problem... got same problem... /razer-devices-not-detected-by-synapse-3-0.46961/

Yep, Blackwidow X TE, Naga chroma, Kraken TE, and synapse 3 that doesnt works

We are aware of the issue and our Devs are already looking into this as previously stated here:

RazerThe_Fiend
I've informed the team of device detection issue and this is being looked into. If you haven't already, please report this via official support as well, so that your case can be properly tracked and they can reach out for further diagnostic information. At the moment, this seems to be a Win 7 specific issue.

Do send me a PM so I can help you gather necessary logs.

nevermind, for all users that use Jack Sparrow's version of Windows, try to update windows, i mean via windows update center, in my case, this helped, synapse found devices

UFRRodionRied
nevermind, for all users that use Jack Sparrow's version of Windows, try to update windows, i mean via windows update center, in my case, this helped, synapse found devices

Спасибо добрый человек, скачал обновы все заработало! :smile_: Everything was fine now!))

Neozgred
A lot of people (me included) have problem with Synapse after last update. Devices are no longer visible in Synapse software, and it happen only on Windows 7 computers. Others: /synapse-not-reconizing-devices.46683/ /synapse-3-doesnt-detect-blackwidow-chroma-v2-and-mamba-elite-after-two-updates.46924/ /razer-huntsman-elite-not-showing-up-on-synapse-3.46837/

I'm having the same issue. With every update that comes.

Blackwidow Chroma Tournament V2 and Naga trinity all bought this week , nothing works on synapse 3.0 nothing is detected . I can only get the keyboard to work in synapse 2.0 wtf is this ? Win 7 x64 , Ultimate SP1.

LucasFur
I'm having the same issue. With every update that comes.

Just wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work. --- didnt know that this was a fix with a non-wall-plug device. unplugging looses connection and synapse can re-find it when you re-plug in. something about updateing the keyobard after updating synapse.

/bump This is still not working.

UFRRodionRied
nevermind, for all users that use Jack Sparrow's version of Windows, try to update windows, i mean via windows update center, in my case, this helped, synapse found devices

Razer.Caziel
We are aware of the issue and our Devs are already looking into this as previously stated here: Do send me a PM so I can help you gather necessary logs.

"GO into START->CONTROL PANEL-> UPDATE CENTER ->UPDATE"

Wazzi.
"GO into START->CONTROL PANEL-> UPDATE CENTER ->UPDATE"

There is no UPDATE Center on Windows 7 so where is our fix ? hmm ? 1. 2.

Have exacly same problem as above With Kraken Tourenamen Ed. Windows detected them but Synapse not. Runing Win7

Szatanshow
Have exacly same problem as above With Kraken Tourenamen Ed. Windows detected them but Synapse not. Runing Win7

After e-mailing the official support Razer customer support line back and forth for 2 days straight I just gave up and refunded my Naga Trinity because it's synapse 3.0 only and the BlackWidow Chroma TE v2 GreenSwitch is only appearently for 2.0 supported and for the life of me I couldn't run those 2 softwares together like some people could. The funny thing is the Yellow Switch and Orange switch of the same keyboard are supported and also listed on their website. LMAO So im sticking with my Naga 2014 and the Blackwidow Keyboard which work great under synapse 2.0 , one thing is for sure im never upgrading to that 3.0 until it's out of the BETA. I wish you gl because it takes nerves of steel to deal with something you pay for and should get working out of the box.

Razer support is so useless First they wanted me to install Synaps 2 witch isn't even compatible/supported with my headset than after asking me to un-install and install it like 5 times finally they realize i need Synaps 3 - after me mentioning it in every response. After realization i need S3 - what a shocking massage - "re-instal S3". I did it before they massages like 10 times already with even deleting registry entries. Still headset are not detected in Synapse and Windows 7 while detecting them says there is a issue but when using troubleshot it says there is non. This is literally all help you get from Razer Support Seriously im at the point that if this issue is not resolved in next day i will demand refund.

Szatanshow
Razer support is so useless First they wanted me to install Synaps 2 witch isn't even compatible/supported with my headset than after asking me to un-install and install it like 5 times finally they realize i need Synaps 3 - after me mentioning it in every response. After realization i need S3 - what a shocking massage - "re-instal S3". I did it before they massages like 10 times already with even deleting registry entries. Still headset are not detected in Synapse and Windows 7 while detecting them says there is a issue but when using troubleshot it says there is non. This is literally all help you get from Razer Support Seriously im at the point that if this issue is not resolved in next day i will demand refund.

I had to give up my Naga Trinity due to these compatibility issues , you are either forced to upgrade to Win 10 or wait for them to upgrade their software.It's up to you , personally im sticking with what i can run for the time being also their support is like talking to robots/NPC's it's just generated answers without them actually taking the time to read your progress or any other details. It is what it is I just hope they can bring the legacy gadgets with the newer ones up-to-date so we can use just one set of software :) till then good riddance SYNAPSE 3.0 ! :D

I don't trust Microsoft with all that updates for OS (I got legit system anyway), and if i need something i just download it manually, but in this case i forced myself and install all windows updates like the other people was writing here and this actually help, now OS is detecting my devices properly, but Synapse 3 still crash at startup for me and i don't see a way to fix it. At least before it crash it change the colours the way i want. I hate Synapse 3 software, if they not gonna fix it next time i will get different brand.

Neozgred
I don't trust Microsoft with all that updates for OS (I got legit system anyway), and if i need something i just download it manually, but in this case i forced myself and install all windows updates like the others people was writing here and this actually help, now OS is detecting my devices properly, but Synapse 3 still crash at startup for me and i don't see a way to fix it. At least before it crash it change the colours the way i want. I hate Synapse 3 software, if they not gonna fix it next time i will get different brand.

Damn dude you're braver then me for going through and installing more bloat ( aka windows updates ) just to get their piece of software to not work properly. It's on their end we shouldn't be supposed to do anything ...

off3nc3
I had to give up my Naga Trinity due to these compatibility issues , you are either forced to upgrade to Win 10 or wait for them to upgrade their software.It's up to you , personally im sticking with what i can run for the time being also their support is like talking to robots/NPC's it's just generated answers without them actually taking the time to read your progress or any other details. It is what it is I just hope they can bring the legacy gadgets with the newer ones up-to-date so we can use just one set of software :) till then good riddance SYNAPSE 3.0 ! :D

Do you know maybe which particular update make it work - im not so incline to install all that useles stuff

LucasFur
Just wrapped up with customer support ... turns out un-plugging and re-plugging the keyboard may work. --- didnt know that this was a fix with a non-wall-plug device. unplugging looses connection and synapse can re-find it when you re-plug in. something about updateing the keyobard after updating synapse.

This is ambiguous. Are you saying disconnecting and reconnecting your keyboard resolved your issue? Keyboards draw power from the PC via USB and not from the wall-plug.

I mange to make it work (after lost hope on Razer support ascking same questions every maill with same "fixes" that dont work) by removing and reinstaling windows updates the frameworks ones and normals but NOT any security updates (other than frameworks) and i avoided all updates that are listed here https://www.quora.com/Which-Windows-7-updates-should-you-avoid-and-why. Was a long painful process but it worked I have a feeling telemetry ones or win 10 upgrades ones are to blame. Also big thx to Neozgred for a tip with windows updates.

So did we ever come up with a way to fix this?

I got BSOD after following the instructions from Razer Support. They asked me to repair the installation, which prompted me to restart. Then BSOD due to bad driver. Pretty pissed that after informing them of my situation, they still wanted me to reinstall Synapse3 and give them my log file, and also after I told them I couldn’t even turn on my computer. Pretty damn bad customer service, if you ask me. Lancehead TE won’t even detect. I’m using Synapse2 now.