- Razer Ornata Chroma
- Razer Mamba Elite
- Razer HDK
- Razer Goliathus Chroma
- Razer Goliathus Chroma Extended
All Conected via USB 3.1 Hub (and additional Power) and directly to my XMG - Laptop (i7 8th generation, build 2018, WIN 10 Home 1806). Razer HDK is additional powerd by external Power-Plug
When i start Synapse 3.0 all devices lost their connections, freeze or stop working after a short time . When i stop/leave Synapse 3, all Products work and the Light is cylcing (default). Sometimes the Keyboard / Mouse is stopping and are disconnected.
Steps made:
- Fresh set-up windows 10 (and updated)
- update all Drivers
- Fresh set-up Synapse 3 (whithout Hardware)
- Updated Synapse 3
- Connect devices (primary Keyboard and Mouse) directly to Laptop (works)
- Other components connected via USB-Hub (works)
- Try to connect Keyboard and Mouse via USB 3.0 Hub (works not)
- Try Non Razer Keyboard
- Try connection directly to Laptop.
- Reset Razer Hardware to factory Settings.
- Testing other Ports and Hub-Setups
- Always restart Computer on Testing other Configs.
Settings (and results with activated synapse 3):
- Keyboard direct to Laptop: Keyboard works, Mouse works, HDK-Change Colours)
- Keyboard and Mouse direct: Keyboard works, Mouse works, HDK-Change Colours)
- Keyboard and Mouse via USB-3 Hub (directly connected to USB3.1 on Laptop): see below
Results:
- Mouspads and Chroma HDK works on Hub (Synapse 3 enabled)
- Keyboard and Mouse lost their connections and stop working (directly and via Hub)
- Deactivated Synapse let me work.
- Keyboard sometimes lost connection or repeaaaaaat keypress.
- When i use an "normal" Keyboard and start Synapse, HDK Change Colours (all other devices hold their Lightning), Mouse stop working. Keyboard is sometimes disconnected.
Any Ideas?