Synapse crash with Kraken v3 PRO | Razer Insider

Synapse crash with Kraken v3 PRO

  • 5 March 2022
  • 6 replies
  • 31 views
T
Hello all,

Since I bought the Razer kraken v3 pro headset, synapse crash



I find dump files in C:\\ProgramData\\Razer\\Synapse3\\CrashDumps\\Service

I can also find the following events:
Nom du journal :Application
Source : .NET Runtime
Date : 05/03/2022 13:39:56
ID de l’événement :1026
Catégorie de la tâche :Aucun
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : ##########
Description :
Application : Razer Synapse Service.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.NullReferenceException


XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-05T12:39:56.3886569Z" />
<EventRecordID>72314</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Thorgal-Desktop</Computer>
<Security />
</System>
<EventData>
<Data>Application : Razer Synapse Service.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.NullReferenceException
</Data>
</EventData>
</Event>


Nom du journal :Application
Source : Application Error
Date : 05/03/2022 13:39:56
ID de l’événement :1000
Catégorie de la tâche :(100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : #######
Description :
Nom de l’application défaillante Razer Synapse Service.exe, version : 1.0.0.0, horodatage : 0x621c91f2
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x03b55e12
ID du processus défaillant : 0x1e84
Heure de début de l’application défaillante : 0x01d8308852bbaf14
Chemin d’accès de l’application défaillante : C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : 993c4b58-e284-46e1-94a5-87cd0972576e
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-05T12:39:56.6996390Z" />
<EventRecordID>72315</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Thorgal-Desktop</Computer>
<Security />
</System>
<EventData>
<Data>Razer Synapse Service.exe</Data>
<Data>1.0.0.0</Data>
<Data>621c91f2</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>03b55e12</Data>
<Data>1e84</Data>
<Data>01d8308852bbaf14</Data>
<Data>C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe</Data>
<Data>unknown</Data>
<Data>993c4b58-e284-46e1-94a5-87cd0972576e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I tried to reinstall everything, synapse and drivers
The problem remains the same when I am in guest mode on synapse

I also have keyboard Razer Tartarus Pro and my biggest problem is when synapse crashes my keyboard doesn't work anymore...
I can't play anymore and it's very frustrating

I also checked the update of the net framework (release 528372 on Windows 10 21H2), the c++ libraries (repair does not change anything) or the version of synapse (3.7.228.22817), everything is ok

Without the headset, I have no synapse crash

On headset Kraken V3 Pro, regarding the hypersense functionality, it should also be noted that I have to restart the headset after activating it for it to work properly...

if someone can help me (analyzing dump files and correct synapse or other), i would like to be able to use my headphones when i play games

thank you
This topic has been closed for comments

6 Replies

Razer.Speedcr0ss
Userlevel 7
Thorgal_athman
Hello all,

Since I bought the Razer kraken v3 pro headset, synapse crash



I find dump files in C:\\ProgramData\\Razer\\Synapse3\\CrashDumps\\Service

I can also find the following events:
Nom du journal :Application
Source : .NET Runtime
Date : 05/03/2022 13:39:56
ID de l’événement :1026
Catégorie de la tâche :Aucun
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : ##########
Description :
Application : Razer Synapse Service.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.NullReferenceException


XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-05T12:39:56.3886569Z" />
<EventRecordID>72314</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Thorgal-Desktop</Computer>
<Security />
</System>
<EventData>
<Data>Application : Razer Synapse Service.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.NullReferenceException
</Data>
</EventData>
</Event>


Nom du journal :Application
Source : Application Error
Date : 05/03/2022 13:39:56
ID de l’événement :1000
Catégorie de la tâche :slightly_sad:100)
Niveau : Erreur
Mots clés : Classique
Utilisateur : N/A
Ordinateur : #######
Description :
Nom de l’application défaillante Razer Synapse Service.exe, version : 1.0.0.0, horodatage : 0x621c91f2
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x03b55e12
ID du processus défaillant : 0x1e84
Heure de début de l’application défaillante : 0x01d8308852bbaf14
Chemin d’accès de l’application défaillante : C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : 993c4b58-e284-46e1-94a5-87cd0972576e
Nom complet du package défaillant :
ID de l’application relative au package défaillant :
XML de l’événement :
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-03-05T12:39:56.6996390Z" />
<EventRecordID>72315</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Thorgal-Desktop</Computer>
<Security />
</System>
<EventData>
<Data>Razer Synapse Service.exe</Data>
<Data>1.0.0.0</Data>
<Data>621c91f2</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>03b55e12</Data>
<Data>1e84</Data>
<Data>01d8308852bbaf14</Data>
<Data>C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\Razer Synapse Service.exe</Data>
<Data>unknown</Data>
<Data>993c4b58-e284-46e1-94a5-87cd0972576e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

I tried to reinstall everything, synapse and drivers
The problem remains the same when I am in guest mode on synapse

I also have keyboard Razer Tartarus Pro and my biggest problem is when synapse crashes my keyboard doesn't work anymore...
I can't play anymore and it's very frustrating

I also checked the update of the net framework (release 528372 on Windows 10 21H2), the c++ libraries (repair does not change anything) or the version of synapse (3.7.228.22817), everything is ok

Without the headset, I have no synapse crash

On headset Kraken V3 Pro, regarding the hypersense functionality, it should also be noted that I have to restart the headset after activating it for it to work properly...

if someone can help me (analyzing dump files and correct synapse or other), i would like to be able to use my headphones when i play games

thank you


That's disappointing. Did you try connecting the headset to another USB or computer? Does the behavior happen while the Razer Synapse 3.0 is closed or disabled?
neoDD69
Userlevel 1
The last version of Synapse 3 have a LOT of stability problems.

Sometime works: close all Razer apps with the menu "Exit All Apps", right click on the razer icon near the clock, and then start RAzer Synapse from Windows Menu.

before jan 2022 Synapse was more stable.
But I have a lot of problem in years with Synapse (Logitech SW works fine but their HW is not so good like Razer products) ... I suppose that their SW team is too young.
T
Razer's Official support answer is gonna make my day, I'm crying laughing
One thing is sure, when my computer is off, synapse never crashes

I'm a fan of your answer Dino89 :)

Otherwise the crash of the Razer Synapse service causes the synapse software to not work hence my screenshot
How else do you want to illustrate the problem ?

The reason is: System.NullReferenceException
Analyze the dumps files and fix your bug :)

neoDD69,
I have the same opinion as you, the logitech software works well but their hardware lacks quality
This explains my purchases at razer
However, I would like to be able to use Razer hardware, especially when the software is essential to function correctly.

The only workaround is to quit all razer apps and relaunch them until the next crash....
T
Razer.Speedcr0ss
That's disappointing. Did you try connecting the headset to another USB or computer? Does the behavior happen while the Razer Synapse 3.0 is closed or disabled?

Your answer is gonna make my day, I'm crying laughing
One thing is sure, when my computer is off, synapse never crashes
D
Userlevel 3
Thorgal_athman
Razer's Official support answer is gonna make my day, I'm crying laughing
One thing is sure, when my computer is off, synapse never crashes

I'm a fan of your answer Dino89 :)

Otherwise the crash of the Razer Synapse service causes the synapse software to not work hence my screenshot
How else do you want to illustrate the problem ?

The reason is: System.NullReferenceException
Analyze the dumps files and fix your bug :)

neoDD69,
I have the same opinion as you, the logitech software works well but their hardware lacks quality
This explains my purchases at razer
However, I would like to be able to use Razer hardware, especially when the software is essential to function correctly.

The only workaround is to quit all razer apps and relaunch them until the next crash....

😃 thank you, yeah this is hilarious. And i second to that stability issue in latest version of synapse, previous one was kinda fine for rest of my peripherals, latest one i had to hard reinstall as my mouse suddenly forgot the profile i was running.
Razer.Speedcr0ss
Userlevel 7
Thanks for confirming, Thorgal_athman. Please submit a case to our Support Team through this link or send me a PM including the Razer Synapse logs, so I can assist you in creating one.

*Locking this thread to curb our conversation privately.

Thanks for your feedback, Dino89. The team can't start an investigation without asking questions (even it sound silly), since it was not mentioned in the original post. I wanted to check if the devices still go unresponsive/crash without the software in the background. Don't just start throwing mud at anyone in the forums since. Our aim here is to help anyone post their concerns on the support board.
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