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Synapse no reconoce mi mouse Razer Balisilik x HyperSpeed

  • December 6, 2023
  • 1 reply
  • 276 views

El mouse prende , pero Synapse no lo reconoce y no se mueve , ya revisé la pila y los controladores, no se que puede ser 

Best answer by Razer.Aero

El mouse prende , pero Synapse no lo reconoce y no se mueve , ya revisé la pila y los controladores, no se que puede ser 

This translates as:
The mouse turns on, but Synapse does not recognize it and it does not move, I already checked the battery and the drivers, I don't know what it could be

Hello Justin_S02,

To isolate the issue, please try to perform the troubleshooting here. If the steps didn’t work, PM me your device serial number so I can provide other workarounds. Also, let's continue our conversation in English to avoid misunderstandings. Have a great day!

*Thread locked to curb the conversation to PMs.

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • Answer
  • December 7, 2023

El mouse prende , pero Synapse no lo reconoce y no se mueve , ya revisé la pila y los controladores, no se que puede ser 

This translates as:
The mouse turns on, but Synapse does not recognize it and it does not move, I already checked the battery and the drivers, I don't know what it could be

Hello Justin_S02,

To isolate the issue, please try to perform the troubleshooting here. If the steps didn’t work, PM me your device serial number so I can provide other workarounds. Also, let's continue our conversation in English to avoid misunderstandings. Have a great day!

*Thread locked to curb the conversation to PMs.