Synapse Randomly turns off profiles and leaves blanks for profiles

i am having the same issue. I have a Blade 15 Mercury White. When this occurs i loose my function keys and loose media control. Please help! i have tried reinstalling and deleting profiles. Still does the same thing

AllAsianMatt
My razer synapse 3 randomly bugs out and turns off all my profiles for my keyboard and mouse and headset and puts them to "default" however when looking through the synapse program all the profiles are blank and you can not create, delete, alter, etc. The only fix for this is to restart synapse 3. Although that is fine, it gets very frustrating fast when you are playing games and you die because your mouse and keyboard profile changed and the keybindings change. Here are some screen shots of my issue. Another friend of mine has the same issue as well were his does the same issue. I have tried reinstalling synapse 3 twice, and it been two or more month of constantly having to restart razer synapse and waste time in game till the profile loads. I am now just honestly fed up with it. I love razer and synapse 2 never gave me these issues. I have tried researching it but have not really found anything. Thank you for taking the time to read and giving your feedbacks.

Hey everyone! Sorry to hear about your Razer Synapse unusual behavior. Have you tried logging in as a guest or using a different Razer Synapse account and see if the issue persists? Feel free to send me a PM together with the email address associated to your Razer ID/Synapse account. Let's continue from there.

Razer.SpeedCr0ss
Hey everyone! Sorry to hear about your Razer Synapse unusual behavior. Have you tried logging in as a guest or using a different Razer Synapse account and see if the issue persists? Feel free to send me a PM together with the email address associated to your Razer ID/Synapse account. Let's continue from there.

I will try that for now and see if the issues persist

Razer.SpeedCr0ss
Hey everyone! Sorry to hear about your Razer Synapse unusual behavior. Have you tried logging in as a guest or using a different Razer Synapse account and see if the issue persists? Feel free to send me a PM together with the email address associated to your Razer ID/Synapse account. Let's continue from there.

same i will PM you

AllAsianMatt
I will try that for now and see if the issues persist

I appreciate that. Feel free to update this thread. Hi @edrey_razer. I've replied to your PM. I'll wait for your follow-up.

Razer.SpeedCr0ss
I appreciate that. Feel free to update this thread. Hi @edrey_razer. I've replied to your PM. I'll wait for your follow-up.

It seems to be working so far on guest account, it only crashed once but it was an actual software crash not the crash i mentioned above. Any reason why my account personally affects the razer syanpse program?

AllAsianMatt
It seems to be working so far on guest account, it only crashed once but it was an actual software crash not the crash i mentioned above. Any reason why my account personally affects the razer syanpse program?

Hey there! Thanks for asking. There's a possible glitch in the account. Please back up your profiles and send me a PM together with the email associated to your Razer Synapse account so I can help reset it. I'll pick it up from there.

Hi folks,I've big problems with switch profiles from 2019 with Synapse. The last was few minutes ago: I use Windows 10 2004 build 19041.207 I'm a developer in C# and Windows Dekstop from 20 years. I saw from months that after some events (power) or after few hours of use of my Win10 (while Synapse changes the profiles slowly, but it changes) Synapse STOP to change profiles. ------- I saw this error in Windows Logs: ----- Applicazione: Razer Synapse Service Process.exe Versione framework: v4.0.30319 Descrizione: il processo è stato terminato a causa di un'eccezione non gestita. Informazioni sull'eccezione: System.AccessViolationException in System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef) in System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32, Int32) in System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext) in System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext) in System.Windows.Forms.Application.Run(System.Windows.Forms.Form) in Synapse3.UserInteractive.Program.Main() ---- AND ---- Nome dell'applicazione che ha generato l'errore: Razer Synapse Service Process.exe, versione: 1.0.0.0, timestamp: 0x5e814500 Nome del modulo che ha generato l'errore: unknown, versione: 0.0.0.0, timestamp: 0x00000000 Codice eccezione: 0xc0000005 Offset errore 0x00000000 ID processo che ha generato l'errore: 0x4214 Ora di avvio dell'applicazione che ha generato l'errore: 0x01d613167905b9bb Percorso dell'applicazione che ha generato l'errore: C:\\Program Files (x86)\\Razer\\Synapse3\\Service\\..\\UserProcess\\Razer Synapse Service Process.exe If you need my assistance to sight the bug, I'm. [email]davide.dolla@spinwave.it[/email] please send this feedback directly to my colleagues... the developres. Thanks. Davide PS: no way for me to send FEEDBACK with Synapse … peccato, potrebbe essere un bellissimo software