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Synapse stops working

  • 27 February 2020
  • 1 reply
  • 7 views
Hello,



I've been using Razer Synapse 3 for quite a while now, however recently (Since I got a Razer Nari), my Synapse stops working from time to time.

It seems to happen whenever my Nari turns off or on. The lighting on my devices stops working, my macro keys don't do anything and sometimes in synapse it says something like an error occurred and Synapse needs to restart. The only way I can fix this is by going into the taskbar tray, right-click the Razer icon and close all apps and then restart Synapse.

I have already tried a clean install (Following the guide on the forums, I made sure there weren't any traces left of Synapse), repairing the install, rebooting my PC, re-plugging my Nari connector, etc.



Any help would be much appreciated since I have to reboot Synapse every time I turn off or turn on my headset



Extra Notes:

Devices I have connected to my PC are: Razer Blackwidow Ultimate V2, Razer Nari, Razer Mamba Elite.
Has there been any Windows update installed recently? If so, please try to uninstall the updates then test again. This is a temporary workaround, so I'll still need you to send over your Synapse 3 logs via PM.
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