I recently got a Kraken V4 Pro, so I had to switch to Synapse 4. Now any migration files or even if I do a new profile and program the keys on my Tartarus Pro, they will not take. I have tried unplugging, restarting, clean re-install using the guide and doing every step. Nothing seems to work, I really like this headset, but I need my Tartarus more. Am I really going to have to return these? Or is there a solution? I have not seen one yet.
Tartarus works with Synapse 3, so not device.
Hey there, HeCoon!
I understand you're having issues with your Razer Tartarus Pro. No worries, I'm here to help! Could you please try logging in to Synapse using the test account credentials below to properly isolate the issue:
Email: testingrazer1@gmail.com
Password: testingrazer1
Also, please send me a PM along with your device's serial number so I can check its details and provide you with the correct troubleshooting steps for your specific concern. Thanks!
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