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I'm already playing a game for 1 h and 56 minutes and it doesn't count for team
Dawupe
I'm already playing a game for 1 h and 56 minutes and it doesn't count for team


Hi @Dawupe,

Have you check out the Gameplay Time Troubleshooting page to help users to quickly find a resolution on their side. Please check it if you encounter a gameplay time issue and you want to figure out a resolution in a faster way.
Dawupe
I'm already playing a game for 1 h and 56 minutes and it doesn't count for team


Hey there!



We are sorry for the inconvenience this issue has caused you.



Could you please restart Razer Cortex and see whether this issue persists? If yes, please feel free to provide us with your Cortex logs for us to further investigate this issue.



I have PMed you a guide to help you collect and upload your Cortex logs. Please check out if you need it.



Thank you very much for your patience and cooperation.



Best regards,

Michelle