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Team doesn't count hours

  • June 16, 2021
  • 2 replies
  • 23 views
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I'm already playing a game for 1 h and 56 minutes and it doesn't count for team
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    2 Replies

    xCryptik
    Vanguard
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    • xCryptik
    • Vanguard
    • June 16, 2021
    Dawupe
    I'm already playing a game for 1 h and 56 minutes and it doesn't count for team
    Hi @Dawupe, Have you check out the Gameplay Time Troubleshooting page to help users to quickly find a resolution on their side. Please check it if you encounter a gameplay time issue and you want to figure out a resolution in a faster way.
    Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit
      A
      • Anonymous
      • June 17, 2021
      Dawupe
      I'm already playing a game for 1 h and 56 minutes and it doesn't count for team
      Hey there! We are sorry for the inconvenience this issue has caused you. Could you please restart Razer Cortex and see whether this issue persists? If yes, please feel free to provide us with your Cortex logs for us to further investigate this issue. I have PMed you a guide to help you collect and upload your Cortex logs. Please check out if you need it. Thank you very much for your patience and cooperation. Best regards, Michelle
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