The device HID-compliant headset (location (unknown)) is offline... | Razer Insider
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The device HID-compliant headset (location (unknown)) is offline...

  • 25 April 2020
  • 1 reply
  • 21 views
My pc keeps crashing when using the Razer Kraken 7.1 V2 in Hell Let Loose with this error:





  • CRITICAL

  • The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times.



I've uninstalled Synapse 2 and Synapse 3 (as I also have the Basilisk v2 mouse). Doesn't make any difference.



I reinstalled Windows 10 with all the updates and get the same HID error. Again even after installing/re-installing Synapse.



Specs

CPU: i7-8086k

Ram: 32GB GSkill

MOBO: ASRock Z390 Tachi Ultimate

GPU: GALAX 2080 Ti SG

POSU: Corsair 850W



A previous post commented: turns out it was a corrupted hid file, thanks



How and where did that dude find this HID file and how did he know it was that that was corrupt?
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1 Reply

Eirauden
Good morning, sir,

I have exactly the same problem. It seems to be a problem related to the Kraken headset (I have the Ultimate version). I have to use a headset with a jack plug to avoid the computer to reboot by itself...

If a solution can be found, thanks in advance 🙂
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